Hitachi Digital Services today announced it has partnered with ServiceNow, the AI control tower for business reinvention, to strengthen reliable and efficient management of mission-critical infrastructure. Through this collaboration, the companies will advance Hitachi Intelligent Infrastructure Monitoring (HIIM) — an AI-driven solution that provides real-time monitoring and remote inspection while enabling a coordinated response across complex operations environments.
Hitachi Digital Services partners with ServiceNow for AI-powered infrastructure monitoring.
HIIM integrates video, thermal imaging, IoT sensors, and advanced analytics.
Combined with ServiceNow Workflow Data Fabric for automated enterprise-wide action.
Supports HMAX by Hitachi for intelligent social infrastructure solutions.
Manufacturer-agnostic technology for energy, mobility, and manufacturing sectors.
Hitachi Digital Services is wholly owned subsidiary of Hitachi, Ltd.
Chris Bedi, ServiceNow chief customer officer and enterprise AI advisor, stated: "The organizations winning with AI aren't the ones with the most data. They're the ones who can act on it, across teams, in real time, with governance built in. Hitachi Digital Services brings the domain depth to understand what matters in mission-critical environments. ServiceNow provides the platform to turn that expertise into autonomous action, at scale. For joint customers in energy, manufacturing, and mobility, closing that gap means moving from reactive response to autonomous resolution."
A manufacturer-agnostic technology, HIIM integrates data sourced from video, thermal imaging, IoT sensors, and advanced analytics to deliver continuous visibility into infrastructure health. When combined with ServiceNow Workflow Data Fabric, analytics, and AI-driven workflows, HIIM extends beyond data visibility to drive automated enterprise-wide action that allows operations to compile data from multiple fragmented sources in real time, convert compiled data into automated workflows, detect and respond to issues proactively, and seamlessly connect operations and enterprise teams.
Srini Shankar, CEO of Hitachi Digital Services and President and CEO of GlobalLogic, stated: "Hitachi Digital Services and the ServiceNow AI Platform combine industry depth with AI-powered enterprise workflow automation to further eliminate the disconnect between field operations and enterprise systems. The outcome is a real-time, connected operating model that turns insight into action at scale. In mission-critical environments — where delays, failures, and worker safety risks can have significant operational and business consequences — this capability is indispensable."
The combined HIIM and ServiceNow platform supports the vision of HMAX by Hitachi for intelligent solutions that safeguard and enable efficient operations of critical infrastructure. HMAX is a suite of next-generation solutions that brings the power of AI to social infrastructure with capabilities that optimize planning, prediction, and prevention via combined asset intelligence, digital services, and expert support for lifetime infrastructure management.
About Hitachi Digital Services
Hitachi Digital Services, a wholly owned subsidiary of Hitachi, Ltd., is a global systems integrator powering mission-critical platforms with people and technology. We help enterprises build, integrate, and run physical and digital systems with tailored solutions in cloud, data, IoT, and ERP modernization, underpinned by advanced AI. By combining Information Technology and Operational Technology (ITxOT), we drive efficiency, innovation, and growth across industries.
