Hinduja Global Solutions (HGS), a prominent provider of digital experience, business process management (BPM), and digital media services, has named Venkatesh Korla as its new Global CEO, effective May 28, 2025. Korla, previously President and CEO of HGS Americas, succeeds Partha DeSarkar, who will retire in September 2025 after leading the company since 2006. This leadership transition aligns with HGS’s strategic shift toward an AI-driven future to meet evolving market demands.
HGS appoints Venkatesh Korla as Global CEO, effective May 28, 2025.
Korla succeeds Partha DeSarkar, retiring in September 2025.
Brings 25+ years of experience in digital services and customer experience (CX).
Founded Element Solutions, now HGS Digital, enhancing tech service offerings.
HGS aims to evolve into an AI-led organization under Korla’s leadership.
Focus on human-centered, tech-driven solutions for global clients.
The HGS Board approved Korla’s elevation from President and CEO of HGS Americas to Global CEO, marking a pivotal shift as the company embraces digital transformation. Korla succeeds Partha DeSarkar, whose nearly two-decade tenure established a strong foundation. “It is a tremendous honor to take on the role of Global CEO at HGS. I step into this position with deep respect for the legacy we’ve built so far, led by the strong leadership of Partha DeSarkar,” said Venkatesh Korla.
With over 25 years of experience in digital services and tech-enabled customer experience (CX), Korla has a proven track record of building high-performance global teams and fostering client relationships. He founded Element Solutions, acquired by HGS in 2018, which now forms HGS Digital, delivering strategic consulting, data analytics, marketing technology, intelligent automation, and cloud solutions. His expertise positions him to steer HGS toward an AI-led future, as noted by Chairman Ashok P. Hinduja: “Venkatesh, with his deep expertise and proven track record of leading digital transformation at scale, is the right person to lead HGS’ future growth with a digital approach.”
HGS is evolving to align with technological advancements and client needs, emphasizing AI-driven solutions. Korla’s leadership will focus on leveraging automation, analytics, and artificial intelligence to enhance digital customer experiences and operational efficiency. His vision includes creating “meaningful, human-centered solutions” that redefine client service, accelerating HGS’s journey as a digitally-led organization. This aligns with industry trends, as HGS reported a total income of INR 4,958.8 crore (US$586.1 million) for FY2025, reflecting its robust market presence.
Korla’s appointment underscores HGS’s commitment to staying competitive in the global BPM and digital services market. Operating across nine countries with 18,347 employees and 32 delivery centers, HGS serves Global 1000 companies, healthcare institutions, universities, and non-profits. Korla’s prior consulting experience with diverse sectors equips him to drive strategic growth, ensuring HGS remains a leader in delivering innovative, tech-enabled solutions.
This leadership change positions HGS to capitalize on AI and digital opportunities, reinforcing its role as a trusted partner for clients worldwide under Venkatesh Korla’s guidance.
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