Harmonic has unveiled cOS SensAI, a vendor-agnostic software-driven intelligence fabric designed to transform broadband operations for service providers. The platform unifies heterogeneous data from any source across a broadband operator's network into a single, coherent information layer. Announced on September 8, 2026, SensAI transforms complex operational data into clear, actionable insights, enabling providers to proactively manage operations and elevate subscriber experience.
Quick Intel
At the core of SensAI is a continuously updated real-time model of the service provider's operational ecosystem consisting of network devices and system relationships. The model is enriched with data gathered from thousands of sources, correlates signals across systems, explains reasoning behind every diagnosis, and progressively automates repetitive workflows. This intelligence fabric replaces fragmented tools and swivel-chair dashboard monitoring with end-to-end visibility needed to correlate data signals from diverse devices and systems.
Leading broadband operators are already experiencing value in live environments. The intelligence fabric ingests data and provides clear, traceable reasoning behind every diagnosis, allowing NOC and engineering teams to resolve issues at lightning speed while integrating with existing systems.
"Correlating an operational insight usually means pulling data from a dozen different systems spread across our network, tools, applications as well as the customers' in-home devices, which can be a tedious, time-consuming process," said Pragash Pillai, Chief Technology Officer at Hotwire Communications. "We are encouraged by the results we are seeing from Harmonic's SensAI. The intelligence fabric ingests the data and gives us clear, traceable reasoning behind every diagnosis. That transparency has been instrumental in letting our NOC and engineering teams resolve issues at lightning speed. Best of all, we're able to integrate with existing systems to provide a comprehensive view."
"At GCI, we connect communities across Alaska, serving some of the most remote and challenging geographies in the country. This means every truck roll and every hour spent resolving an issue has a lasting effect on our business," said Troy Goldie, Chief Technology Officer at GCI. "SensAI is designed to guide technicians to not just where the problem is, but how to resolve it, helping us reduce time to task. Equally important, we expect SensAI to help lower our repeat ticket percentage, which is a systematic validation of the overall health of our network. Partnering with Harmonic, we're confident we can operate with greater efficiency while delivering a differentiated experience to the customers we serve."
With SensAI, broadband service providers can transform operations by simplifying triage and closing skill gaps, enhance subscriber loyalty by acting on explainable predictions often before subscribers notice a problem, and reduce costs by turning per-subscriber insights into fewer truck rolls. According to Analysys Mason, realizing full value of AI for network reliability requires the right foundational platform to ingest diverse data and achieve end-to-end visibility.
"The next chapter of broadband service success will be defined by operational intelligence that continuously elevates the subscriber experience while reducing operational cost. Instead of reactively swiveling between dashboards, operators can now leverage their data to gain actionable insights and anticipate what's next," said Nimrod Ben-Natan, President and CEO of Harmonic. "Born out of collaboration with leading broadband service providers, cOS SensAI marks a new era of proactive, intelligence-driven operations that gives operators of any size the intelligence they need to run smarter, respond faster and deliver better customer experiences."
"To realize the full value of AI for improving network reliability and subscriber experience, broadband providers need the right foundational platform," said Joseph Attwood, Senior Analyst at Analysys Mason. "As a cohesive intelligence fabric, SensAI enables broadband providers to ingest data from diverse sources, replace fragmented tools and achieve the end-to-end visibility needed to correlate data signals from across different devices and systems."
About Harmonic
Harmonic the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company's industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution.
