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The ability to instantly access institutional knowledge is a critical factor in insurance efficiency and customer service. To empower every insurance professional with expert-level knowledge, Guidewire has announced a definitive agreement to acquire ProNavigator, a knowledge management platform powered by AI and purpose-built for the property and casualty (P&C) insurance industry. The acquisition aims to integrate ProNavigator's context-aware intelligence across the Guidewire platform, delivering precise, role-specific information directly into the workflows of underwriters, claims adjusters, and agents.
Guidewire has signed a definitive agreement to acquire ProNavigator.
ProNavigator is an AI-powered knowledge management platform for P&C insurers.
It delivers context-aware best practice information directly into insurance workflows.
The platform helps reduce claim cycle times and accelerate employee onboarding.
The acquisition is expected to close in Q2 of Guidewire's fiscal year 2026.
ProNavigator is currently used by 34 insurance organizations, including 12 shared Guidewire customers.
The strategic vision behind the acquisition is to make specialized knowledge universally accessible. By integrating ProNavigator's capabilities, Guidewire intends to equip every professional—from underwriters to customer service reps—with instant, expert-level guidance. As Mike Rosenbaum, CEO of Guidewire, stated, “ProNavigator, inside of Guidewire, makes every insurance professional an expert. It helps people work smarter, providing faster responses, clearer communication, and personalized guidance to create a more modern experience for their customers.”
ProNavigator’s technology is designed to capture, connect, and surface institutional knowledge across key functions like claims, underwriting, and distribution. Its flexible architecture allows it to enhance Guidewire’s core solutions by providing users with instant knowledge retrieval. This empowers professionals to make faster, better-informed decisions at critical points in the insurance lifecycle, ultimately increasing productivity and personalizing customer service.
ProNavigator brings a proven track record to Guidewire, with 34 insurance customers already using its platform. Significantly, 12 of these are shared customers, indicating a strong product-market fit and a clear synergy between the two companies. This existing footprint provides a solid foundation for integration and future growth within the Guidewire ecosystem.
The acquisition strengthens Guidewire's position in delivering intelligent solutions for the P&C industry. Laura Drabik, Chief Evangelist at Guidewire, highlighted that “context-aware knowledge is the next frontier of intelligence for the P&C industry.” She noted that ProNavigator, which was previously a participant in Guidewire’s Insurtech Vanguards incubator, will enhance their ability to help insurers work more efficiently and deliver superior customer service.
ProNavigator is the AI-enabled knowledge management platform built for insurance. Our solution consolidates and delivers accurate, up-to-date answers for distribution, underwriting, claims, and customer service teams - so they spend less time searching and more time delivering value. With 34 insurance customers across the U.S. and Canada, ProNavigator is helping carriers, MGAs, and brokers work smarter, move faster, and serve better.
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. More than 570 insurers in 43 countries, from new ventures to the largest and most complex in the world, rely on Guidewire products. With core systems leveraging data and analytics, digital, and artificial intelligence, Guidewire defines cloud platform excellence for P&C insurers.
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