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The U.S. General Services Administration (GSA) has partnered with ServiceNow through a landmark OneGov agreement, aimed at accelerating AI-driven modernization across federal agencies. This collaboration leverages ServiceNow’s AI platform to enhance workflow efficiencies, streamline operations, and deliver substantial cost savings for taxpayers.
GSA and ServiceNow announce OneGov deal for AI-driven modernization.
ServiceNow AI Platform projected to boost workflow efficiency by 30%.
Offers up to 70% discounts on ITSM Pro and Pro Plus bundles until 2028.
40% discount on standalone ITSM Pro upgrades through September 2026.
Supports over 200 million government tasks annually with AI automation.
Aligns with Trump’s AI Action Plan for efficient federal operations.
The ServiceNow AI Platform is central to this agreement, designed to streamline business processes across IT, security, HR, and citizen services. Projections indicate it could enhance workflow efficiencies by up to 30%, enabling federal agencies to operate with greater agility. The platform’s AI-native architecture supports intelligent automation, reducing operational redundancies and enhancing service delivery for millions of Americans.
The OneGov agreement introduces a simplified licensing model, offering federal agencies discounts of up to 70% on upgrades to ServiceNow’s ITSM Pro and Pro Plus bundles through September 2028. A standalone ITSM Pro option is available at a 40% discount through September 2026, providing flexibility for agencies seeking core IT service management with features like predictive analytics and process mining. These discounts apply to FedRAMP High (IL4) and National Security Cloud (IL5) environments.
ServiceNow’s agentic AI capabilities are a cornerstone of this deal, enabling thousands of out-of-the-box AI agents to reduce duplicative tasks and improve user experiences. These agents enhance incident resolution times, provide real-time recommendations, and streamline approvals, ensuring compliance with service-level agreements (SLAs). This functionality empowers agencies to modernize legacy systems efficiently.
The agreement supports President Trump’s Executive Order on procurement consolidation and the White House’s America’s AI Action Plan. By integrating with GSA’s OneGov Strategy, it promotes a cost-effective approach to federal IT, driving faster modernization and stronger collaboration. ServiceNow’s platform currently powers over 200 million government tasks annually, underscoring its impact on operational efficiency.
This GSA-ServiceNow partnership marks a significant step in transforming federal operations through AI. By providing agencies with a mission-ready platform and substantial cost savings, the agreement sets a new standard for government modernization, ensuring efficiency and enhanced citizen services.
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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