Softsquared, a leading Workforce-as-a-Service (WaaS) provider, announced the launch of Gridge Observer AI on August 28, 2025, a groundbreaking AI-powered project management solution designed to optimize remote team performance. With proven success in South Korea and a strategic focus on global expansion, this platform addresses the rising demand for efficient distributed workforce management, delivering significant cost savings and productivity gains.
Gridge Observer AI redefines project management by acting as an “AI-powered assistant PM,” integrating with existing platforms to provide real-time insights and optimization strategies. Unlike traditional tools that merely track activities, it proactively addresses inefficiencies, leveraging an AI engine trained on 20,785 project datasets to detect role-task mismatches, underutilized resources, and bottlenecks with 95% accuracy. “AI is rapidly automating routine tasks, but the real value lies in how experts leverage it to create greater outcomes,” said Ha Neul Lee, CEO of Softsquared. This capability positions Gridge Observer as a leader in the growing remote work management market, projected to reach $20 billion by 2030.
In partnership with the city of Busan, Gridge Observer was deployed in a Micro-Job Creation Program, enabling geographically constrained professionals to contribute to large-scale projects remotely. The platform’s AI-driven reporting ensured quality assurance and schedule control, creating local jobs and reducing talent outflow. Recognized as a national best practice, this initiative demonstrates Gridge Observer’s ability to bridge regional talent with enterprise needs, enhancing workforce flexibility and economic impact.
Beta testing with 70 client companies showcased Gridge Observer’s impact, achieving an average of 40% cost savings and doubling productivity. Softsquared’s proprietary Team Performance Monitoring/Management (TPM) technology enables real-time tracking and optimization of distributed teams, addressing challenges faced by 82% of organizations struggling with remote team management, per OECD data. This efficiency empowers businesses to focus on strategic goals while maintaining operational excellence.
Founded in 2019, Softsquared has partnered with over 200 enterprises, including Samsung Electronics and FADU, building a network of 5,000 skilled developers. With KRW 4 billion in investment and 33 international trademarks/patents, the company has achieved milestones like USD 16,000 in Udemy course exports and project exports to U.S.-based Sire Inc. These achievements validate Gridge Observer’s scalability, with plans for a full commercial release in 2026 to connect global enterprises with top talent.
Gridge Observer AI positions Softsquared as a pioneer in AI-driven workforce management, empowering businesses to navigate the complexities of remote work. With its proven track record and global ambitions, the platform is set to transform how enterprises optimize distributed teams, ensuring productivity and scalability in a hybrid work era.
Softsquared is a global technology and business process services company. Every day, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes.
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