Google Cloud today announced a new strategic partnership agreement with Verizon focused on delivering faster, more intelligent, and highly responsive experiences to consumers and businesses nationwide. By deploying Google Cloud's full-stack AI—including its advanced data infrastructure and Gemini Enterprise—Verizon will continue modernizing its customer experiences, unifying enterprise data, and scaling AI across the enterprise. Gemini Enterprise will be a pillar in Verizon's enterprise and customer experience modernization.
Verizon's customer-first strategy includes building customer-first digital experience supported by Gemini's conversational, multimodal capabilities. This serves as key tool within Verizon's AI-first toolbox for customers.
Verizon's longstanding partnership with Google Cloud contact center technology has recently evolved into Gemini Enterprise for Customer Experience, delivering measurable improvements in customer satisfaction and automated resolution rates across digital touchpoints. The platform handles majority of its inbound consumer calls and chats a month, freeing customer care representatives to dedicate focus to complex, high-touch customer needs.
Verizon is building autonomous network intelligence framework, with Google Cloud as data platform partner to predict and resolve network anomalies before they affect customers. Combined with Verizon nationwide connectivity, full-stack integration creates responsive foundation for next-generation digital services.
Verizon is also leveraging Google Cloud data and AI solutions to modernize marketing platforms, automating content creation and campaign orchestration to drive customer engagement, sales, and retention. In parallel, Verizon strengthening cloud security posture with advanced threat detection and proactive risk governance. Beyond network operations and marketing, Verizon will use Gemini Enterprise for agent orchestration and employee productivity to improve operating model across core business functions.
"Verizon is on a journey to become the most trusted carrier for our customers' connected lives," said Alfonso Villanueva, Verizon chief transformation officer, and EVP of Verizon Consumer. "Serving each and every one of our customers by name requires working AI-first at every level. Our partnership leverages Google Cloud's AI and data capabilities across our organization to better enable our employees and keep our customers at the center of everything we do."
An effective AI strategy requires modernized, unified data foundation. Verizon multi-year consolidation of legacy data lakes to Google's Agentic Data Cloud laid groundwork for current AI acceleration—breaking down organizational data silos, reducing operational overhead, and establishing single source of truth across business processes.
Google Cloud's Agentic Data Cloud provides technical backbone for transformation, natively managing and unifying all data types—from structured operational databases and unstructured documents to complex knowledge graphs. Coupled with Google Cloud advanced agentic capabilities, including Gemini Enterprise, Verizon can effortlessly build and deploy AI agents that perceive context, execute automated tasks, and drive reliable, high-precision outcomes across every business unit.
"Verizon is pioneering what a true, full-scale AI transformation looks like for a global enterprise," said Karthik Narain, chief product and business officer at Google Cloud. "By integrating Google Cloud's full AI stack into its business—from high-performance infrastructure and Gemini models to custom business agents—they are reshaping the future of telecommunications and building an autonomous network for millions of customers."
About Google Cloud
Google Cloud offers a powerful, optimized AI stack—including AI infrastructure, leading models like Gemini, data management capabilities, multi cloud security solutions, developer tools and platform, as well as agents and applications—that enables organizations to transform their business for the Agentic Era. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.
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