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To bridge the gap between AI experimentation and meaningful organizational impact, Glean is taking a dual approach. The company has launched the Work AI Institute, a research initiative to decode real-world AI success, and simultaneously unveiled Glean Enterprise Context alongside autonomous agents. These agents, powered by deep organizational context, are designed to reason, adapt, and autonomously complete tasks across enterprise systems.
Glean launches the Work AI Institute, a research body to study real-world AI impact at work.
Its first report, The AI Transformation 100, distills lessons from 100+ AI leaders.
Glean debuts autonomous agents that can interpret instructions and act across apps like Salesforce and Jira.
These agents are powered by Glean Enterprise Context, a unified model of an organization's data, people, and processes.
New features include Enterprise Memory for learning, Tool Search, and expanded connectors.
Built-in guardrails and sensitivity label support aim to ensure safe, governed automation.
The Work AI Institute, led by researchers from Stanford and other top universities, addresses the practical challenges of scaling AI. Its inaugural report, The AI Transformation 100, provides a blueprint based on real executive experiences, highlighting that AI amplifies existing systems—for better or worse—and must be embedded into daily workflows, not treated as a side project. This research underpins Glean's product philosophy: AI must be deeply contextual to be effective.
Glean's new autonomous agents are built on Glean Enterprise Context, a technical architecture designed to give AI a comprehensive understanding of an organization. It unifies connectors, indexes, memory, and knowledge graphs into a single model. Key components include Enterprise Memory, which allows agents to learn from completed tasks, and Tool Search, which automatically discovers the right applications and actions for a given task, scaling automation across hundreds of tools.
The autonomous agents move beyond scripted workflows, interpreting natural language instructions, making decisions, and communicating their reasoning. They can complete multi-step tasks across systems like Salesforce, Jira, and GitHub. To ensure safety, Glean introduces Agent Alignment models to verify actions stay within scope and supports sensitivity labels from Google Drive and Microsoft Purview to dynamically protect sensitive data, providing governance for scaled automation.
These announcements represent a significant step towards operationalizing AI as a core component of work. By combining academic research on adoption with a powerful technical platform for context-aware automation, Glean provides a framework for enterprises to move from assistants that retrieve information to agents that execute work. This shifts the focus from tool proliferation to building a coherent, intelligent layer that understands and acts within the unique fabric of each organization.
About Glean
Glean is the Work AI platform that helps everyone work smarter with AI. Glean Assistant gives every employee a powerful enterprise AI assistant that connects to and understands company data via Glean’s Enterprise Graph, and Glean Agents empowers everyone to create, use, and manage AI agents using natural language. Powered by Glean’s search and agentic engine, Glean’s agents automate work across the organization at scale, while ensuring permissions enforcement, full referenceability, governance, and security. With over 100 connectors, LLM choice, APIs for customization, and no need for costly professional services, Glean delivers scalable, turnkey implementation of a complex AI ecosystem on one horizontal platform.
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