The race to build trustworthy and compliant artificial intelligence for customer service has gained a significant new contender. GetVocal, a Paris-based startup providing AI-powered chatbots for enterprise customer service, has announced a $26 million Series A funding round. The investment was led by Creandum with participation from Elaia and Speedinvest, bringing the company's total funding to $30 million. The capital will be used to accelerate product development and business expansion across Europe, solidifying its mission to help businesses build effective hybrid human-AI workforces.
GetVocal has raised a $26 million Series A funding round led by Creandum.
The French startup builds transparent, trust-based AI agents for customer service.
The platform acts as a governance layer for human-AI collaboration, ensuring compliance.
GetVocal addresses the "black-box" problem of LLMs with auditable, controlled agents.
Clients like Glovo have scaled to 80 AI agents, seeing a 35% increase in self-resolution.
The funding will accelerate European expansion and product innovation.
GetVocal is tackling a primary obstacle in conversational AI: the lack of trust in opaque, "black-box" large language models (LLMs). The company's platform creates reliable AI agents that adhere to strict business logic and compliance processes. Unlike fully autonomous systems, GetVocal's agents are designed to operate within a controlled environment where humans remain involved for crucial decisions. The platform acts as a unique governance layer, orchestrating real-time collaboration, monitoring every conversation, and alerting for human intervention when necessary. “We are thrilled to finally instill trust in AI agents and offer European businesses a pragmatic solution for integrating them into their customer operations,” said Roy Moussa, President and co-founder of GetVocal.
The platform's controlled approach is delivering significant results for major European brands such as Vodafone, Glovo, and Movistar. GetVocal's AI agents generate 31% fewer direct reports and achieve 45% more self-service resolutions. Within three months of launch, they can achieve a 70% resolution rate without human intervention. This allows companies to double their efficiency gains while maintaining high customer satisfaction metrics. Bruno Machado, Director of Operations at Glovo, stated: “The deployment of GetVocal has transformed the way we engage with our community... a fivefold increase in uptime and a 35% increase in the no-intervention problem resolution rate, all in just a few weeks.”
A key differentiator for GetVocal is its focus on the European market's regulatory landscape. The platform is designed with the complexities of Europe in mind, ensuring full transparency, auditability, and compliance with regulations like the European AI Act. The AI agents are fully auditable in their decisions and can be deployed on clients' local servers (on-premises), addressing critical data sovereignty requirements. This makes the platform ideal for enterprises seeking to demonstrate regulatory compliance while scaling their AI operations. “GetVocal has developed a virtuous platform that enables true automation while offering a level of control over agent behavior that promotes scalability without relinquishing responsibility,” explained Hanel Baveja, partner at Creandum.
The substantial Series A investment validates GetVocal's approach to the growing demand for responsible and effective AI in the enterprise. By prioritizing trust, control, and compliance, the company is well-positioned to lead the customer experience market's shift from "human-assisted AI" to a more integrated and reliable "human-supported AI" model.
About GetVocal
GetVocal is a conversational AI platform designed for hybrid human-AI teams. Businesses rely on GetVocal to build, manage, and optimize hybrid agent teams, monitoring customer service conversations in real time, intervening instantly, and securely transitioning from human to AI service as automation skills evolve. With transparency and control at its core, GetVocal helps organizations modernize their customer operations responsibly, without compromising experience or trust.
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