Front, the AI-powered customer operations platform, has appointed Mike Kane as its new Senior Vice President of Global Channel Sales & Partnerships. Kane, who joins from Dialpad where he scaled the global channel organization, will lead Front's strategy to drive revenue growth through expanded partnerships with technology services distributors (TSDs), resellers, and ecosystem partners.
Front appoints Mike Kane, a veteran from Dialpad, as SVP of Global Channel Sales & Partnerships.
Kane's mandate is to expand Front's global partner ecosystem, focusing on TSDs and resellers.
This appointment reflects Front's strategic investment in partnerships as a core growth driver.
Kane is a four-time CRN Channel Chief recognized for building and scaling partner programs.
The move follows a year of strong momentum for Front, including record large deals and product expansion.
The goal is to significantly grow partner-led business as Front scales past $100M in annual recurring revenue.
The appointment signals Front's intent to make its partner channel a primary engine for scaling its business. CEO Dan O’Connell framed the coming year as pivotal, stating, “Our partner ecosystem will play a huge role in our next chapter.” Kane's experience in designing global partner strategies and developing new TSD relationships at Dialpad is seen as critical for executing this channel-focused growth plan.
Mike Kane brings established credibility in the channel community, having been named a CRN Channel Chief for four consecutive years. His "people-first" approach to building scalable partner programs is expected to help Front develop strategic collaborations, enhance partner enablement, and drive shared customer success. His deep understanding of the distributor and reseller landscape will be key to unlocking new revenue streams.
Kane joins Front during a period of significant expansion. The company recently reported closing more large deals (over $50K) than in any previous year, evolved its product into a multi-SKU omnichannel platform, and launched new AI capabilities like Autopilot and Copilot. The focus for 2026 is to build on this momentum by significantly growing the partner-led segment of the business as the company scales past $100 million in Annual Recurring Revenue (ARR).
The appointment of a dedicated, experienced channel leader like Mike Kane is a definitive move by Front to transition from a primarily direct-sales motion to a scalable, partner-powered growth model. For a platform focused on customer operations, a robust channel provides crucial market reach and implementation expertise. This strategic hire positions Front to capture a larger share of the growing demand for unified, AI-enhanced customer communication solutions through a trusted network of partners.
About Front
Front is the AI-powered customer operations platform helping businesses transform how they serve customers. By keeping humans in control of AI, Front makes sure every interaction, whether handled by automation, a human, or both, meets the highest standards of speed and quality. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front to deliver exceptional service, streamline teamwork, and gain insights that fuel growth.
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