In a customer experience (CX) market defined by rapid technological change, sustained excellence is a rare distinction. Foundever, a global leader in customer experience solutions, has been recognized as a Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix® Assessment. This marks the 13th consecutive year the company has earned this top-tier ranking, a testament to its ongoing innovation and scalable delivery.
Foundever has been named a Global Leader in Everest Group's 2025 Customer Experience Management (CXM) PEAK Matrix® Assessment.
This is the company's 13th consecutive year receiving this top leadership distinction from the analyst firm.
The recognition is driven by Foundever's strong global delivery network, diversified client portfolio, and continued innovation in AI-enabled CX solutions.
Its AI-powered tech stack includes proprietary tools like EverAssist, Ever GPT, and AI Agent Foundry for intelligent, scalable customer engagements.
The company manages 3.3 billion conversations annually for over 800 global brands across more than 45 countries.
Everest Group notes Foundever's broad vertical expertise and strong focus on service quality and relationship management as key strengths.
The Everest Group PEAK Matrix® is a respected framework that assesses service providers on market impact, vision, and capability. Leaders are distinguished by their exceptional innovation, transition management, and enhancement of technological capabilities. Foundever's 13-year streak as a Leader underscores its consistent ability to adapt and lead in a dynamic industry.
This sustained performance is attributed to a strategic blend of digital innovation and human expertise. The company operates specialized Centers of Excellence and experience labs that serve as hubs for developing and implementing advanced digital solutions, from analytics and automation to cutting-edge AI-driven technologies. “In a market that’s evolving faster than ever, being recognized as a Leader by Everest Group for the 13th consecutive year is a powerful testament to our people and our clients,” said Chris Halbard, CEO of Foundever.
A core component of Foundever's leadership position is its investment in a proprietary, AI-powered technology ecosystem. Everest Group's assessment specifically highlighted tools like EverAssist, Ever GPT, and the AI Agent Foundry. These solutions are designed to empower CX teams by augmenting human agents with AI, automating processes, and enabling more intelligent and personalized customer interactions at a global scale.
This technology foundation supports a massive operational footprint. Foundever combines these digital operations with a people-led workforce of 150,000 professionals across more than 45 countries. This model allows the company to deliver 3.3 billion conversations annually in over 60 languages, providing technology-enabled, human-centric experiences for more than 800 of the world's leading brands.
Beyond technology, the analyst recognition affirms Foundever's role as a comprehensive transformation partner. David Rickard, Partner at Everest Group, stated, “Foundever’s broad vertical expertise, combined with a strong focus on service quality, relationship management, and adaptability, reinforces its position as a trusted global CX transformation partner.”
The company’s approach focuses on blending human empathy with AI and automation to simplify complexity, accelerate digital transformation, and create measurable business outcomes for clients. This 13th consecutive leadership ranking solidifies Foundever's standing as a consistent and innovative force in shaping the future of global customer experience.
About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries. Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.
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