Flytxt, a prominent provider of Enterprise AI for telecom and subscription businesses, has been recognized as a Niche Player for the second consecutive year in the 2025 Gartner Magic Quadrant for AI in CSP Customer and Business Operations. This acknowledgment highlights Flytxt’s ongoing commitment to delivering advanced AI solutions tailored for communications service providers (CSPs), enabling smarter decision-making across sales, marketing, product, pricing, and customer care.
Flytxt secures Niche Player status in the 2025 Gartner Magic Quadrant for AI in CSP for the second year running.
Its AI, trained on trillions of real-world data points, drives high-impact decisions for telecom businesses.
Niya-X, Flytxt’s new Agentic AI, enhances proactive, context-aware customer engagement with minimal human input.
The solution optimizes product offerings and customer interactions, accelerating value creation for CSPs.
Flytxt supports over 75 CSPs across 50+ countries, embedding AI into daily decision workflows.
Recognition validates Flytxt’s role in enabling telecoms to operate as efficient digital marketplaces.
For the second year, Flytxt has been named a Niche Player in the 2025 Gartner Magic Quadrant for AI in CSP Customer and Business Operations. The company’s AI platform, trained on extensive real-world datasets, empowers CSPs to make data-driven decisions that enhance sales, marketing, product strategies, pricing models, and customer care. This recognition underscores Flytxt’s ability to deliver purpose-built AI solutions that address the unique needs of telecom and subscription-based enterprises.
Flytxt has recently introduced Niya-X, an innovative Agentic AI system designed to transform customer engagement. Niya-X enables CSPs to deliver conversational, proactive, and context-aware interactions with reduced human intervention. By leveraging autonomous decision-making, Niya-X improves the speed and accuracy of actions, allowing CSPs to swiftly adapt to evolving market dynamics and customer behaviors. This capability positions Flytxt as a key player in helping telecoms optimize both product offerings and customer engagement strategies.
Dr. Vinod Vasudevan, CEO of Flytxt, emphasized the significance of this milestone: "To us, being recognized for the second time in the Gartner Magic Quadrant truly validates our differentiated market play. CSPs are increasingly operating as digital marketplaces, where speed and efficiency in decision-making directly shape customer and product outcomes. We see strong adoption of Flytxt AI in this new paradigm to drive autonomous decisions and actions that, on one hand, optimize product offerings, and on the other, customer engagement and consumption, accelerating value creation at scale."
With partnerships spanning over 80 enterprises, including 75 CSPs across more than 50 countries, Flytxt continues to integrate AI into everyday workflows, delivering measurable business outcomes. Its solutions enable telecoms to operate as agile digital marketplaces, where rapid, AI-driven decisions enhance customer experiences and drive operational efficiency. Flytxt’s focus on scalability and adaptability ensures CSPs remain competitive in a rapidly evolving industry.
This recognition in the 2025 Gartner Magic Quadrant reinforces Flytxt’s leadership in providing AI solutions that empower CSPs to achieve sustainable growth and innovation in customer and business operations.
Flytxt has partnered with more than 80 enterprises, including 75 CSPs in over 50 countries, helping them embed AI into everyday decision workflows for driving measurable business outcomes.
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