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Five9, a leading provider of contact center and intelligent customer experience (CX) software, is transitioning its leadership to accelerate growth in a rapidly evolving market. The company's Board of Directors has appointed seasoned technology executive Amit Mathradas as its next Chief Executive Officer, effective February 2, 2026, succeeding long-time CEO Mike Burkland.
Amit Mathradas appointed as the new CEO of Five9, effective February 2, 2026, succeeding Chairman Mike Burkland.
Mathradas brings deep expertise in AI product innovation and operational scaling, most recently as CEO of AI-centric platform Nintex.
He previously served as President & COO of Avalara, helping scale revenue from ~$300M to nearly $1B before its $8.4B acquisition.
The leadership change aims to advance Five9's AI-driven CX strategy and capture greater market share.
Outgoing CEO Mike Burkland, who grew company revenue from $10M to over $1B, will remain on the Board to ensure a smooth transition.
The appointment follows a thorough search process led by a committee of independent directors and an executive recruitment firm.
The appointment of Amit Mathradas signals Five9's intent to aggressively pursue the next phase of its growth in the competitive customer experience software market. Mathradas's background is specifically aligned with the company's strategic direction, having recently led Nintex in building an "AI-centric, agentic business orchestration platform." His experience in scaling global businesses and driving product innovation through partner ecosystems is seen as critical for Five9 as enterprises increasingly seek unified CX platforms with natively embedded artificial intelligence.
This transition comes at a pivotal moment as the contact center industry undergoes significant transformation driven by AI. Five9's "Intelligent CX Platform," powered by its Genius AI, positions the company in a expanding market where Mathradas's leadership will be focused on accelerating growth and delivering increased value. “I’m thrilled to welcome Amit as the next CEO of Five9,” said Mike Burkland. “His deep expertise in product innovation, AI, and operational excellence at scale makes him ideally suited to lead the Company into its next chapter.”
Mathradas's executive career demonstrates a consistent pattern of driving substantial growth and technological advancement. Prior to his role at Nintex, his tenure as President and Chief Operating Officer at tax automation software firm Avalara was marked by helping grow the business by over 250% over four years, scaling it to nearly $1 billion in revenue before its multi-billion dollar acquisition. This operational experience, combined with his earlier leadership roles at companies like PayPal and Dell, provides a foundation for managing Five9's global scale and complex partner network.
His recognized thought leadership on digital transformation and the strategic application of AI in business aligns with Five9's core product vision. Mathradas expressed enthusiasm for the opportunity, stating, “I am excited to lead such a dynamic company that I have long admired as being at the cutting edge of the industry. Five9 has tremendous opportunities ahead, and I look forward to working with the Board, the rest of the management team, and our employees to execute our strategy to drive growth, increase profitability, and deliver long-term shareholder value.”
The leadership change is designed to be seamless, with outgoing CEO Mike Burkland remaining on the Board of Directors to support the transition. Burkland's nearly 18-year tenure was instrumental in building Five9 from a startup with $10 million in annual revenue to a public company generating over $1 billion. The Board expressed confidence that Mathradas's vision and execution capabilities will build upon this strong foundation.
The company has announced plans to hold an investor day in 2026 to provide additional detail on its refined strategy and long-term financial outlook under the new leadership. This move aims to align investor expectations with Mathradas's plan to leverage AI innovation and operational excellence to capture greater market share and drive the next wave of growth for the Intelligent CX Platform.
Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here, and it's at the heart of every winning experience.
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