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ServiceNow and FedEx Dataworks have announced an expanded strategic collaboration designed to create more intelligent and resilient supply chains by unifying AI, data, and workflows. This partnership aims to combine the vast economic and supply chain network data from FedEx Dataworks with the powerful automation capabilities of the ServiceNow AI Platform. The initial focus will be on integrating FedEx Dataworks' intelligence into ServiceNow's procurement solutions, providing businesses with real-time insights to make smarter sourcing decisions, reduce risk, and drive faster, data-driven procurement outcomes.
FedEx Dataworks and ServiceNow are expanding their collaboration to power AI-driven supply chains.
The initiative combines FedEx's rich supply chain data with ServiceNow's workflow automation platform.
The initial integration will feed FedEx data into ServiceNow's Source-to-Pay procurement solutions.
The goal is to help businesses anticipate disruptions, optimize networks, and reduce supplier risk.
This is a long-term commitment, including joint innovation hubs and shared engineering resources.
The first capabilities are expected to be available in the first quarter of 2026.
In an era defined by constant global disruption, supply chain agility has become a critical determinant of business success. Companies require the ability to not only react to issues but to anticipate them. This collaboration addresses the core challenge of turning complex, real-time data into actionable insights, allowing businesses to move from a reactive to a proactive operational stance.
The partnership is built on a powerful synergy: FedEx Dataworks provides one of the world's richest datasets on the movement of goods, including shipment data, route performance, and disruptive events. ServiceNow contributes its AI Platform, which serves as a system of action to automate and optimize business workflows. By bringing these two elements together, the companies aim to deliver solutions that can predict potential supplier shortfalls, increase confidence in supply chain continuity, and decrease costs associated with operational disruptions.
The collaboration is structured as a multi-phase, long-term initiative. The near-term focus is the specific integration with ServiceNow Source-to-Pay Operations, scheduled for a debut in Q1 2026. Beyond this, the companies have committed to a multi-year plan that includes establishing joint innovation hubs, further platform integrations, and shared engineering resources. This long-term vision is to develop end-to-end supply chain workflows that unify planning, procurement, logistics, and network optimization on a single, intelligent platform.
“In a world defined by constant disruption, agility isn’t just a competitive advantage — it’s how businesses grow and thrive,” said Paul Fipps, president of Global Customer Operations at ServiceNow. “We’ve seen how FedEx Dataworks is using the power of its data and technology innovation to transform global supply chain workflows. Together with ServiceNow’s single system of intelligent action, we’re pushing the boundaries of AI to help customers turn real-time insight into action.”
“Supply chains are the heartbeat of global commerce,” said Vishal Talwar, executive vice president, chief digital and information officer of FedEx Corp., and president of FedEx Dataworks. “By combining FedEx Dataworks’ economic and supply network intelligence with the ServiceNow AI Platform, we’re giving that heartbeat superpowers, empowering enterprises to stay ahead of change, move with intelligence, and lead with a level of precision and agility that simply wasn’t possible before.”
This collaboration represents a significant step towards creating AI-native supply chains, where predictive intelligence and automated workflows work in concert to create a new standard for resilience and efficiency in global commerce.
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human-centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
FedEx Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenue of $89 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network. Consistently ranked among the world's most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards, and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
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