Extreme Networks, a leader in AI-powered automation for networking, has announced significant advancements in its AI strategy, including the rollout of the AI Service Agent to Extreme Platform ONE customers, the expansion of CTO Nabil Bukhari's role to President of AI Platforms, and the upcoming Extreme AI Summit in New York City. These moves reinforce the company's commitment to AI-first networking and operational automation for enterprise customers.
Extreme Networks launches AI Service Agent for Platform ONE
CTO Nabil Bukhari expands role to President of AI Platforms
Service Agent reduces manual effort by up to 95%
Company hosting Extreme AI Summit in New York on November 13
Platform integrates agentic, multimodal, and conversational AI
Focus on automating network management and support workflows
The AI Service Agent, now available to all Extreme Platform ONE customers, represents a significant advancement in network management automation. Purpose-built for enterprise networking, the Service Agent streamlines network management and automates routine workflows, enabling IT teams to deliver faster, smarter support. By handling time-consuming tasks such as evidence collection, ticket creation, and case management, the Service Agent reduces manual effort by up to 95%, accelerating problem resolution and allowing teams to focus on strategic priorities.
Company leadership emphasized the transformative nature of these AI initiatives. "At Extreme, we're investing in AI to power the new era of networking. By making it the nucleus of our products and solutions and using it to drive our own business forward, we're delivering networks that are faster, more automated, and more responsive to customer needs. This isn't just evolution; it's a step change that empowers our customers to solve problems faster," said Ed Meyercord, President and CEO of Extreme.
Nabil Bukhari, in his expanded role as CTO and President of AI Platforms, will accelerate innovation across Extreme's portfolio. "At Extreme, we don't see AI as an add-on, but as intelligence that powers our entire portfolio. We're building agentic systems that don't just respond; they think, adapt, and create value continuously. Our investments in AI are delivering immediate value while redefining how enterprises connect, operate, and grow for decades to come."
The company will host the Extreme AI Summit in New York City on November 13, 2025, featuring discussions on how AI is transforming enterprise networking. The event will include guest speakers such as Paul Daugherty, AI Advisory Chair at TPG and former CEO of Accenture Technology, and MLB legend Keith Hernandez. These initiatives build on industry recognition, with IDC noting that "Extreme Networks has emerged as a leader in AI-powered network management with its Extreme Platform ONE, a cutting-edge platform designed to address the complexities of modern networking."
Extreme Networks, Inc. (EXTR) is a leader in AI-powered cloud networking, focused on delivering simple and secure solutions that help businesses address challenges and enable connections among devices, applications, and users. We push the boundaries of technology, leveraging the powers of artificial intelligence, analytics, and automation. Tens of thousands of customers globally trust our AI-driven cloud networking solutions and industry-leading support to enable businesses to drive value, foster innovation, and overcome extreme challenges.
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