EXL, a global data and AI company, announced that it has been recognized as Leader and Star Performer in the Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment – Americas 2026 report.
The Everest Group report evaluated 63 leading customer experience management providers on their ability to meet enterprise needs and deliver scalable, secure and high-impact CXM solutions through AI-enabled operations, domain expertise, operational resilience, and proven execution capabilities. EXL was recognized as a Leader and Star Performer for its deep domain experience, speed and flexibility of solutions, and strength in customer experience transformation.
"EXL has emerged as a Leader and Star Performer in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix Assessment 2026 – Americas, supported by strong growth in its overall and digital CXM business, deeper penetration across healthcare, e-commerce, retail and distribution and increasing traction for transformation-led engagements," said Chhandak Biswas, vice president, Everest Group. "Its EXL Customer Experience Suite, including CX proprietary IP, strengthens its ability to combine interaction intelligence, journey redesign, conversational AI and observability with broader CX advisory and implementation capabilities. Its strong buyer recognition for execution and CX transformation, further supports its move from a Major Contender to a Leader."
The report cited EXL's ability to deliver strong client outcomes through customer experience transformation, strategic partnerships, and flexible execution models. The report also highlighted EXL's investments in AI-enabled CX capabilities, analytics, automation, and proprietary technologies that help organizations improve customer experiences, enhance operational performance, and achieve measurable business results.
"We're proud to earn this Leader and Star Performer designation and, in the process, help our clients meet their new challenges and deliver better CX," said Shashank Verma, senior vice president and global head of customer service transformation at EXL. "Customer experience is shifting from standalone AI tools to human-integrated AI and agentic workflow, with a greater emphasis on governance and measurable outcomes."
About EXL
EXL is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL propels enterprises to go beyond AI ambition to impact by combining the power of data, AI, and deep industry context with trusted execution. Our clients include the world's leading corporations across insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have over 74,000 employees spanning six continents.
