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Everbridge, the global leader in High Velocity Critical Event Management (CEM), today announced an expanded collaboration between Everbridge xMatters and ServiceNow, the AI control tower for business reinvention, to help organizations automate response workflows and accelerate incident resolution across digital environments. The announcement builds on the companies' earlier Emergency Event Management (EEM) initiatives and extends the partnership into AI-driven digital operations and workflow orchestration through xMatters.
Together, ServiceNow and xMatters help coordinate major incident response across teams and systems.
xMatters extends ServiceNow AI Platform with orchestration including automated stakeholder communications, dynamic incident routing, and workflow automation.
Everbridge serves more than 6,500 enterprises and government organizations.
Partnership builds on earlier Emergency Event Management initiatives.
Focus on reducing manual coordination during major incidents and disruptions.
Companies plan to continue deepening integration focused on operational resilience and AI-driven operations.
"Operational teams are under pressure to respond faster while managing growing complexity across systems and environments," said David Alexander, Chief Marketing Officer and GM of Digital Operations at Everbridge. "In partnership with ServiceNow, xMatters helps organizations reduce manual coordination, automate response workflows, and resolve incidents faster."
Together, ServiceNow and xMatters help organizations coordinate major incident response across teams and systems by combining the ServiceNow AI Platform with xMatters orchestration and automation capabilities.
Organizations can:
Automate response workflows
Engage the right teams faster
Reduce manual coordination during major incidents and disruptions
Coordinate actions across monitoring, ITSM, collaboration, and remediation systems
Improve uptime and operational resilience
"Customers see the greatest impact when a shared vision meets complementary strengths. With Everbridge xMatters, we are unlocking the full potential of intelligent automation to transform response workflows," said Alix Douglas, group vice president, global technology partnerships at ServiceNow. "xMatters, in partnership with the ServiceNow AI Platform, empowers organizations to automate incident response, coordinate the right teams faster, and reduce operational disruption. Together, we are turning intelligence into meaningful outcomes."
Future Plans
The companies plan to continue deepening integration and joint go-to-market initiatives focused on operational resilience and AI-driven operations.
About Everbridge
Everbridge helps more than 6,500 enterprises and government organizations manage critical events by enabling them to know earlier, respond faster, and improve continuously. Through an all-in-one AI-powered platform, Everbridge High Velocity CEM is autonomous when you want it to be and human-guided when you need it to be, so every incident response is optimized.
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