Emergent, LLC, a trusted public sector solutions provider, announced on August 21, 2025, that it has successfully added Salesforce solutions, including the AI-powered Agentforce platform, to its active GSA Contract, effective August 7, 2025. This milestone enables federal agencies to procure Salesforce technologies through a streamlined process, enhancing modernization efforts.
Emergent adds Salesforce solutions to GSA Contract, effective August 7, 2025.
Includes Agentforce, Salesforce’s AI platform for smarter services.
Emergent named Salesforce’s newest Public Sector partner in February 2025.
Simplifies procurement for federal agencies, reducing purchasing barriers.
Supports data unification, workflow automation, and personalized services.
FedRAMP-authorized platform ensures compliance and security.
Emergent’s inclusion of Salesforce solutions in its GSA Contract follows its recognition as Salesforce’s newest Public Sector partner in February 2025. “Emergent is not just a resale partner for Salesforce — our goal is to be a true strategic partner for public sector customers,” said Jay Smith, Emergent’s SVP of Salesforce Sales. This partnership enables federal agencies to leverage Salesforce’s FedRAMP-authorized platform to unify data, automate workflows, and engage constituents effectively.
Salesforce’s Agentforce platform, now accessible through Emergent’s GSA Contract, empowers agencies with trusted AI to deliver faster, personalized services and anticipate citizen needs. For example, Agentforce’s AI agents, like Agent Kyle used by the City of Kyle, Texas, resolved 88% of 311 service requests in a single interaction, cutting costs and improving efficiency. With Emergent’s expertise, agencies can maximize Agentforce’s capabilities, from strategic planning to long-term optimization, ensuring measurable outcomes.
By integrating Salesforce solutions into its GSA Schedule, Emergent eliminates procurement hurdles, allowing agencies to focus on mission success. “By making Salesforce Public Sector Solutions available for procurement through our GSA Schedule, we eliminate purchasing barriers before they become problems,” Smith noted. This aligns with the GSA’s OneGov strategy, prioritizing cost-effective, scalable solutions. The platform’s compliance with FedRAMP standards ensures security and regulatory adherence, critical for federal operations.
Federal agencies face pressure to modernize operations, enhance service delivery, and maintain transparency within tight budgets. Salesforce’s secure platform, combined with Emergent’s public sector expertise, addresses these needs by unifying data and automating workflows. Agentforce’s Model Context Protocol (MCP) enables seamless integration with platforms like AWS and IBM, enhancing interoperability without compromising security. This capability supports agencies in meeting mandates like the AI Action Plan, driving efficiency and innovation.
Emergent’s addition of Salesforce and Agentforce to its GSA Contract positions it as a key enabler of federal modernization. By simplifying access to AI-driven, compliant solutions, Emergent empowers agencies to achieve mission success and deliver superior constituent experiences.
Emergent is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. Customers capitalize on a streamlined, cost-effective procurement process by leveraging pre-competed, pre-negotiated contract portfolios such as GSA, SEWP V, OMNIA Partners, and agency-specific contract vehicles. Emergent partners with some of the most prominent and industry-leading technology platforms to deliver lifecycle IT services across cloud computing, open-source, and creative solutions.
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