.jpg)
EcoOnline, a leading global provider of safety and sustainability software, has appointed David Orstad as Chief Customer Officer (CCO). With over 25 years of leadership in customer organizations across SaaS and private equity-backed companies, Orstad will oversee Professional Services, Customer Success, and Support teams. He will also guide the introduction of a Managed Services offering to help customers accelerate outcomes and sustain long-term value. The appointment supports EcoOnline’s ongoing global growth and commitment to being a strategic, value-led partner to its more than 11,000 customers in over 70 industries.
“Bringing Dave in as CCO is a critical investment in our customers as we build on our global momentum,” said Tom Goodmanson, CEO of EcoOnline. “EcoOnline’s momentum is guided by our north star of technology that protects people and the planet for future generations. We are here to be a strategic, value-led partner to customers, not a transactional software provider. Dave’s ‘customers for life’ mindset and his ability to empower high-performing teams will help us work even more closely with customers towards a shared vision for safer, more sustainable operations.”
“What excites me about EcoOnline is what we provide and what we are creating. Our technology saves lives, improves the environment, and makes customers’ businesses more resilient,” said Orstad. “EcoOnline has seen great success, and my focus is to build on that by strengthening how we deliver impactful outcomes for customers, day in and day out. We will create even more meaningful touchpoints that meet customers where and how they want to engage, combining best-in-class self-service with proactive, local human support, using data and AI to enhance how teams show up.”
Orstad’s appointment aligns with EcoOnline’s proactive strategy to scale a consistent, connected customer experience globally. By combining self-service tools with personalized, data-informed support, the company aims to deliver greater predictability, resilience, and long-term value to organizations managing environment, health and safety (EHS), chemical risks, and ESG/sustainability requirements.
This leadership addition marks a deliberate investment in customer success as EcoOnline expands its global footprint. The introduction of Managed Services will provide customers with flexible, ongoing support options, enabling faster adoption of outcomes and sustained performance. Orstad’s proven track record in building high-performing customer teams positions EcoOnline to deepen partnerships and support forward-thinking leaders in protecting people and the planet.
About EcoOnline
EcoOnline delivers uncomplicated environment, health and safety (EHS), chemical management and ESG/sustainability technology solutions to forward-thinking leaders. Safeguarding your entire workforce, from frontline employees to lone workers and contractors, EcoOnline’s always-on solutions support your organisation through everyday operations and moments of emergency and crisis alike. Our connected suite of SaaS software enables over 11,000 businesses to protect their people and the planet by ensuring compliance, risk visibility and mitigation, operational predictability, and long-term resilience. Backed by an unwavering commitment to customer success, EcoOnline’s software is powerful yet simple to use – built on decades of real-world expertise, data and insights.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.