Digital Island, one of New Zealand's premier cloud communications and business IT service providers, and RingCentral Inc., a global leader in AI-powered customer engagement, today announced strategic partnership to bring Agentic Voice AI solutions to New Zealand businesses.
Partnership leverages RingCentral's Agentic Voice AI communications platform together with Digital Island's signature local collaboration expertise and service framework. Through collaboration, Digital Island will comprehensively design, sell, implement, and support RingCentral's market-leading suite of AI-powered, Unified Communications, Contact Centre, and customer engagement solutions across full spectrum of New Zealand businesses.
Founded in 2004, Digital Island is New Zealand owned business collaboration and customer engagement specialist, helping organisations connect, collaborate, and deliver exceptional customer experiences, and is trusted partner serving businesses of all sizes across New Zealand.
"As RingCentral's first partner in New Zealand, Digital Island is proud to bring Kiwi businesses access to world-class, AI-powered Unified Communications and Contact Centre solutions that modern organisations require. With New Zealand's labour productivity estimated to be around 40% below top half of OECD economies, businesses are increasingly looking to technology and AI to drive efficiency and growth. We are committed to helping businesses transform both customer and employee experiences, with New Zealand based team of experts. Whether organisations are taking first steps into cloud and AI adoption or accelerating business-wide transformation, Digital Island is here to help them realise full potential of these technologies" said Leon Sheehan, CEO, Digital Island.
"The opportunity in front of New Zealand businesses right now is bigger than most realize: agentic voice AI can turn every customer interaction into measurable business outcome," said Homayoun Razavi, EVP & GM of Global Strategic Providers at RingCentral. "We built global strategy around partnering with local market leaders who understand what customers need on ground, and Digital Island is exactly that partner as our first GSP in New Zealand. Together, we're giving New Zealand businesses direct path to agentic voice AI, running on cloud platform built for reliability, data privacy, and enterprise-grade security."
"New Zealand organisations are prioritising operational resilience, predictable spend, and execution quality over unproven disruption," noted Krishna Baidya, Frost & Sullivan Head of Connected Work and Customer Contact Research, Asia-Pacific. "Moving off legacy communications takes more than software licenses. It takes local partner who can own strategy, deployment, and ongoing support, end to end. Pairing RingCentral's cloud platform with Digital Island's local service model gives New Zealand businesses practical, lower-risk path to modernization."
Digital Island and RingCentral are currently engaging with early-adopter clients ahead of general availability later this year.
About RingCentral
RingCentral is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.
About Digital Island
Founded in 2004, Digital Island is a proudly New Zealand-owned provider of cloud communications and customer experience solutions. Through its comprehensive portfolio of cloud collaboration, contact centre, CX consulting and telecommunications services, Digital Island enables organisations to deliver better customer experiences, improve operational efficiency and embrace digital transformation with confidence. Renowned for its innovation, expertise and customer-centric approach, the company supports businesses across New Zealand with solutions designed for the modern workplace.
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