Dialpad, the AI platform for customer experience, today announced a new integration with enterprise AI leader Glean, that connects the intelligence captured in customer conversations with the broader enterprise knowledge employees and AI systems rely on every day. The launch builds on companies expanding partnership, with Dialpad also joining newly launched Glean Partner Network. Demoing at Glean:GO 2026, new integration brings Dialpad conversational intelligence into Glean, so customer conversations, voice and text, AI and human, become usable across business.
Businesses have more customer data than ever, but much of most valuable insight remains locked inside conversations, from sales calls and customer meetings to digital support interactions and service conversations. At same time, workers are increasingly turning to AI to find information and identify customer trends, using those insights to make data-backed decisions. This creates need for richer context that brings together what customers are saying with what business already knows.
New Dialpad and Glean integration helps bridge that gap. Dialpad captures and analyzes customer conversations across full customer journey, both voice and text and both AI and human, and turns them into customer journey intelligence. Glean makes that intelligence discoverable and actionable across its enterprise-grade knowledge base of documents, systems and workflows. Together, companies help organizations bring together what they know about customer, identify right next step, and act on it through person or through automation, across revenue, support and service.
"Customer conversations remain one of the richest and most direct sources of intelligence a business has, but that value usually stays trapped in transcripts, one call at a time, and disconnected from where work happens," said Jared Dennison, AVP, AI Ecosystem & Marketplace, at Dialpad. "More and more of those conversations are handled by AI agents working alongside people, and both become part of the same customer record. This integration connects the dots across that full history, voice and text, AI and human, then surfaces the likely next step in context so the people and systems doing the work can act on it in the moment."
Dialpad adds conversational layer that captures real-time voice of customer. Integration connects what is said in calls, meetings and digital customer interactions with broader enterprise context inside Glean, helping businesses move from fragmented information sets to more complete understanding of each customer.
As member of Glean Partner Network, Dialpad is working with Glean to make customer intelligence more accessible and actionable across enterprise. Dialpad provides conversational insights, while Glean connects that intelligence with documents, systems and knowledge employees and AI need to understand full business context and use it to make smarter decisions.
Integration can help organizations prepare for customer conversations with greater context by combining prior conversation history from Dialpad with relevant usage, subscription, CRM and internal account knowledge from Glean. Deliver in-call agent assist while sales rep or service agent is in live interaction, Glean can surface relevant internal documents, playbooks, product information and account context based on conversation. Accelerate post-call follow-up using transcripts, summaries and playbook data to generate more complete recaps and actions linked to CRM and ticketing. Improve supervisor and quality assurance workflows by combining conversation intelligence with grounded knowledge and policy context for consistent responses and coaching. Strengthen pipeline and forecast visibility by connecting what customers are saying with enterprise context for pipeline reviews and deal inspection. Bring knowledge into flow of work to surface Glean-powered knowledge within Dialpad-adjacent workflows.
"The next generation of enterprise AI won't operate on isolated sources of information. It needs to understand the full context of the business, including what customers are saying in real time," said Zubin Irani, VP of Partnership, Glean. "Dialpad brings an incredibly important source of that context into Glean. Together, we can give employees and AI agents a much more complete understanding of the customer and the business around them, so they can reason better, make better decisions, and take the right action."
About Dialpad
Dialpad is the AI platform for customer experience, providing real-time AI solutions since 2018. Dialpad's all-in-one solution understands your business and acts on your behalf, getting smarter with each interaction. Our customers are uniquely able to understand their customers, improve customer experience, increase operational efficiency, and build a lasting competitive advantage. Dialpad's agentic AI resolves issues, advances deals, and clears busywork, handling routine customer inquiries automatically while working seamlessly alongside human agents on complex issues. Market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
