Deskpro, provider of the secure AI-powered help desk platform, has announced the general availability of Deskpro Cloud and Deskpro Private in AWS Marketplace. This enables AWS customers to select between a fully managed SaaS option with Deskpro Cloud or a virtual private cloud (VPC) deployment with Deskpro Private, based on their business needs, security requirements, and regulatory obligations.
“We want to meet our customers where they are,” said Brad Murdoch, CEO of Deskpro. “By making Deskpro available in AWS Marketplace, we’re eliminating procurement friction and enabling faster implementation, so organizations can focus on what matters most, delivering exceptional customer support experiences that drive business growth. With Deskpro Cloud and Deskpro Private, we’re able to provide our customers with flexible hosting options to meet their specific needs, including virtual private cloud deployment, a must for organizations in highly regulated industries.”
Deskpro Cloud delivers the convenience of a fully managed SaaS solution, while Deskpro Private offers enhanced security through VPC deployment. Both versions enable organizations to integrate any preferred AI model via Amazon Bedrock, keeping all AI processing within the customer’s approved security boundaries. This supports complete data sovereignty, regulatory compliance, and privacy in sensitive environments.
Deskpro’s AI-enabled help desk manages interactions across multiple channels and uses intelligent routing, categorization, and generative AI tools to automate routine tasks. With Deskpro Private, organizations can securely connect to internal data sources, empowering AI chatbots to provide instant answers and allowing human agents to focus on complex, empathy-driven issues.
This secure data access drives measurable ROI through improved agent efficiency, higher customer retention, and better overall company performance.
Deskpro Cloud and Deskpro Private are now generally available in AWS Marketplace. Visit Deskpro to start a free trial, explore purchasing options, and see how the platform can improve support operations while maximizing AWS investments.
About Deskpro
Deskpro is the developer of AI-driven help desk software that empowers organizations worldwide to deliver exceptional customer and employee experiences that translate directly into tangible ROI, through improved customer and agent retention. Deskpro is the only help desk platform with enterprise-grade security, compliance, and data privacy built-in, enabling all organizations to adopt and deploy AI, even in the most regulated industries and sovereign environments. Deskpro is available as a cloud service, and can also be deployed in VPCs, on-premise, private clouds, and sovereign clouds. Trusted by leading enterprises worldwide in banking, technology, financial services, healthcare systems, aerospace and defense, as well as government agencies, Deskpro is led by experts in enterprise software, customer experience, and customer support.
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