Cox Business has announced the launch of a new AI-first contact center solution in partnership with RingCentral, expanding its B2B product portfolio to help organizations modernize customer engagement and drive operational efficiency.
The new solution, Cox Business Contact Center with RingCentral, is powered by RingCentral’s RingCX platform, an AI-first, cloud-based customer experience platform.
Key capabilities include AI-powered virtual agents for 24/7 automated support, AI quality management for intelligent interaction evaluations, and omnichannel engagement across 20+ digital channels.
The platform offers seamless CRM integrations, giving agents immediate access to customer history and profiles for personalized interactions.
Designed for businesses of any size, the solution provides enterprise-grade AI capabilities without traditional contact center overhead.
The platform meets stringent security and compliance standards, including PCI DSS and HIPAA compliance.
The solution integrates with Cox Business Connect with RingCentral to unify contact center and unified communications in a single interface.
Cox Business Contact Center with RingCentral is built on RingCentral’s RingCX, an AI-first, cloud-based customer experience platform designed to simplify the complexity of traditional contact centers. The platform unifies the customer journey in a single AI-powered interface, providing businesses the data and visibility needed to deliver consistent service across all touchpoints.
Unlike traditional contact centers built exclusively for large-scale enterprises, this solution leverages the inherent scalability of RingCX to provide an agile, right-sized offering. It empowers businesses of any size to deploy sophisticated, AI-driven engagement without the enterprise-level overhead typically associated with such capabilities.
Upon launch, customers will have access to several core capabilities designed to streamline operations and enhance customer experiences. AI-powered virtual agents provide automated support for routine inquiries, freeing human agents to focus on high-value interactions. The solution launches with third-party Intelligent Virtual Agent (IVA) integration support, with native AI agent capabilities scheduled for upcoming releases.
AI quality management automates customer interaction evaluations using intelligent scorecards. This enables managers to coach agents more efficiently while maintaining consistent quality standards and improving customer satisfaction at scale. The platform also supports omnichannel engagement across more than 20 digital channels, ranging from voice and SMS to Facebook Messenger, empowering agents with real-time visibility and historical customer context.
Bridging the gap between communications and customer data, the solution syncs directly with leading CRM platforms. Agents gain immediate access to customer history and profiles, allowing for highly personalized and efficient interactions.
RingCX is built on the foundation of Cox Business Connect with RingCentral, which leverages the RingEX platform known for global reliability and security. Together, RingCX and Cox Business Connect with RingCentral work seamlessly to unify contact center and unified communications, enabling effortless collaboration between agents and back-office teams. This integration delivers a single pane of glass experience for admins, supervisors, and agents, streamlining management and ensuring consistent experiences across the organization.
The solution maintains a rigorous focus on security and compliance, incorporating robust encryption and advanced access controls. It meets stringent standards, including PCI DSS and HIPAA compliance, making it suitable for organizations in regulated industries.
“The launch of Cox Business Contact Center with RingCentral marks a transformative step for our customers, empowering them to harness the full potential of AI-driven communications and workforce engagement,” said Jeff Breaux, Executive Vice President and Chief Commercial Officer at Cox Communications. “We are committed to driving innovation and operational excellence, ensuring our customers are ready for what’s next.”
“AI is fundamentally transforming how businesses engage with their customers—making every interaction smarter, faster, and more personalized,” said Homayoun Razavi, Executive Vice President and General Manager, Global Service Providers at RingCentral. “Together with Cox Business, we’re bringing that transformation to market with a joint solution that combines intelligent automation, real-time insights, and seamless omnichannel experiences to help businesses connect with customers in more meaningful ways at scale.”
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through technology. As the largest private broadband company in America, we operate fiber-powered networks in more than 30 states, providing connections and advanced cloud and managed IT services for nearly seven million homes and businesses nationwide. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities, and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Through Cox Business, Hospitality Network, RapidScale and Segra, Cox Communications provides a broad commercial services portfolio including advanced cloud, managed IT and fiber-based network solutions that create connected environments, unique hospitality experiences and support diverse applications for nearly 370,000 businesses nationwide.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.