CoreX, a high-growth Elite ServiceNow partner, has completed the acquisition of the ServiceNow business unit of fellow Elite Partner InSource. The transaction, finalized in late December 2025, unites two high-performing consultancies to create a scaled, purpose-built organization aimed at meeting the accelerating global demand for end-to-end, AI-enabled ServiceNow solutions across the Americas.
CoreX acquires the ServiceNow business unit of Elite Partner InSource.
The combined entity more than doubles CoreX's US-based employee headcount.
It brings together over 1,500 successful implementations and a high client satisfaction (CSAT) rating.
The move significantly expands capabilities in SPM, ITAM, ITOM, and Integrated Risk Management.
The acquisition strengthens geographic delivery capacity across North and Latin America.
The goal is to create a top-tier ServiceNow consultancy built for scale and long-term client value.
This acquisition is positioned as a deliberate strategy to build a consultancy capable of executing complex enterprise transformations at scale. By integrating InSource's deep delivery expertise and strong client relationships with CoreX's innovation roadmap, the combined organization aims to elevate outcomes for ServiceNow customers. Rick Wright, Head of CoreX, emphasized the strategic intent, stating, “This is not growth for growth’s sake, but rather a strategic, deliberate move of scale. By fully integrating InSource into CoreX, we have created a focused consultancy built for scale, execution, and long-term value for ServiceNow customers.”
Mark Lafond, former President & CEO of InSource, reflected on the cultural and strategic fit, adding, “InSource was built on delivery strength, trust, and long-term client relationships. Joining forces with CoreX allows us to take everything we do best and amplify it on a much larger stage. This is the right home for our people, the right platform for our customers, and the right partner to accelerate the next chapter of growth.”
The transaction brings substantial operational heft, combining InSource's portfolio of over 1,500 implementations and a 4.76 client satisfaction rating with CoreX's existing expertise. The union doubles the firm's ServiceNow certifications and creates a team with advanced specialization across the platform. This depth enables the consultancy to solve more complex, mission-critical challenges in industries like manufacturing, healthcare, financial services, and the public sector.
Geographically, the acquisition strengthens CoreX's delivery capacity across key hubs in North America and Latin America. This expanded footprint allows the firm to serve enterprise clients with greater speed, continuity, and localized depth, facilitating faster movement from strategy to execution.
By unifying CoreX's focus on AI readiness and innovation with InSource's operational delivery excellence, the combined entity is designed to lead the next era of ServiceNow-powered transformation. The integrated model offers clients a seamless path to leverage the ServiceNow AI Platform, maintaining the necessary governance, resilience, and scalability for modern enterprises.
Wright summarized the transformative impact of the deal, noting, “Our acquisition of InSource fundamentally changes the scale of impact we can deliver for customers. CoreX is now purpose-built to lead the next era of ServiceNow-powered transformation.” The move firmly positions CoreX among the top-tier global ServiceNow Elite Partners, distinguished by its scaled delivery capacity and focus on measurable enterprise outcomes.
About CoreX
Founded in 2023, CoreX is a global ServiceNow consultancy specializing in business-focused transformation that unlocks hidden value from the Now Platform. Backed by unmatched industry leadership, extensive functional experience, and the most seasoned ServiceNow team in the ecosystem, CoreX delivers strategic guidance and AI-enabled innovation to power sustained success.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.