Convey, a leader in customer engagement for utilities, has announced its acquisition of Powerley, a pioneer in home energy management and real-time energy analytics. This strategic move combines Convey's expertise in large-scale, compliant communication with Powerley's advanced data insights to create the utility industry's most integrated customer engagement platform. The unified offering is designed to bridge the gap between smart meter data and customer communication, turning energy insights into actionable and personalized experiences for consumers.
Convey has acquired Powerley, a provider of AI-powered home energy management solutions.
The merger blends Convey's communication platform with Powerley's real-time energy analytics.
Key features include predictive billing, appliance-level insights, and personalized savings recommendations.
The integrated platform has already helped utilities achieve up to a 30% reduction in call center volume.
Powerley's recently launched BillWise AI tool will enhance Convey's ability to proactively address customer needs.
The goal is to set new standards for intelligent customer engagement in the North American utility sector.
The core of this acquisition is the fusion of data and dialogue. Powerley's technology, including its BillWise AI tool, provides deep insights into energy usage, allowing utilities to forecast high bills and offer personalized recommendations. By integrating these analytics directly into Convey's communication platform, utilities can proactively send alerts and personalized messages, improving customer satisfaction and reducing call center demand.
Leadership from both companies emphasized the synergistic nature of the acquisition. Rahul Prakash, CEO of Powerley, stated, “Powerley has always been driven by a mission to revolutionize home energy management by empowering utility companies and consumers with clear, actionable insights. Joining Convey allows us to accelerate that mission at scale." Maulik Datanwala, CEO of Convey, added, “The combination of Convey and Powerley helps simplify energy management for end users and allows utilities to deliver a richer customer experience. Every message becomes smarter, every interaction more valuable, and every decision more transparent."
This acquisition solidifies Convey's position as a comprehensive solution for utilities seeking to modernize customer engagement, leveraging AI and real-time data to build trust and drive innovation in a traditionally static industry.
Convey is a leading provider of customer engagement software for utilities and other highly regulated industry sectors. With decades of domain expertise, Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our technology helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Convey is a portfolio company of OceanSound Partners and Energy Impact Partners.
Powerley is a SaaS provider and pioneer in AI-powered home energy management and customer experience tools for utilities. With over a decade of innovation and eleven patents (and counting), Powerley’s platform delivers real-time, appliance-level insights and recommendations that help consumers better understand, manage, and reduce their energy use.
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