Occam provider of CX assurance configuration intelligence and AI-powered discovery solutions for customer experience environments today announced that Continuant leading global managed service provider has selected Occam platform to expand managed services portfolio with proactive CX assurance automated testing monitoring discovery and configuration intelligence capabilities announced October 12 2026 Hertfordshire UK.
Through partnership Continuant will leverage Razor AI-Assisted Discovery SimplifAI Discover Automate Monitor Load Testing and In-Country Calling capabilities to expand CX assurance offerings.
Partnership enables Continuant to provide customers with Continuous visibility into customer experience performance Automated validation of routing IVR and contact center workflows Faster identification and resolution of service issues Greater confidence during migrations and major changes Scalable CX assurance across global environments.
Managed service providers increasingly being asked to deliver more than traditional support and monitoring. Customers want confidence that customer journeys are working as designed and that issues will be identified before they impact business. Excited to partner with Continuant to help deliver that assurance at scale across global customer base.
Partnership supports Continuant efforts to reduce manual testing improve operational efficiency and deliver proactive CX assurance services across customer base.
About Continuant
Continuant is a global managed services provider helping organizations modernize, manage, and optimize communications and collaboration environments. Through its comprehensive managed services portfolio, Continuant delivers solutions that help enterprises improve operational performance, reduce complexity, and enhance customer experiences
