Concord Technologies announced the upcoming integration of Direct Secure Messaging (DSM) into its Concord Connect™ platform, set for release in Fall 2025. This advancement, unveiled on August 12, 2025, aims to transform healthcare data exchange by streamlining secure, compliant patient information processing.
Direct Secure Messaging (DSM) to be integrated into Concord Connect™ by Fall 2025.
Combines DSM with Digital Fax for secure clinical record delivery.
Leverages Practical AI™ for intelligent document processing and workflow automation.
Enables Straight-Through Processing to reduce delays and administrative burden.
Supports structured and unstructured data for interoperability.
Validated at DirectTrust® Annual Conference for addressing healthcare challenges.
Concord’s DSM integration addresses persistent challenges in healthcare data management, where patient information often arrives in disparate formats. DSM, built on the Direct Standard®, enables secure, encrypted exchange of clinical data between trusted entities, enhancing care coordination and transitions.
Chris Larkin, Chief Technology Officer, stated, “Concord’s ability to intelligently receive and process both structured and unstructured data addresses one of healthcare’s most persistent challenges: fragmented intake workflows.”
The Concord Connect™ platform combines DSM with Digital Fax, using Practical AI™ to index documents, extract data, and automate workflows. This Straight-Through Processing simplifies intake, accelerates integration into systems like EHRs, and minimizes delays in patient care.
William Cavanaugh, CEO, noted, “Concord Connect is a powerful example of that vision in action—bringing together structured and unstructured data into a single, intelligent workflow.”
Processing over 4 billion pages of protected data annually, Concord’s platform supports healthcare providers and payers with secure, compliant solutions. The DSM integration, showcased at the DirectTrust® Annual Conference, reinforces Concord’s leadership in interoperability, earning industry praise for solving real-world challenges.
Concord Technologies’ addition of DSM to Concord Connect™ sets a new standard for secure, efficient healthcare data exchange, empowering providers to enhance care delivery and operational efficiency.
Concord Technologies is a leading provider of Secure Document Exchange, Intelligent Document Processing, and Interoperability solutions to healthcare providers, payers, and other highly regulated businesses. For more than 20 years, billions of sensitive records containing valuable patient information have been reliably, accurately, and securely sent and received across Concord’s digital health network, and today, the company processes more than 4 billion pages of protected data each year. The company is also recognized for its best-in-class development of new artificial intelligence technologies, including Concord’s Practical AI™ approach to solving the most pervasive administrative challenges in the healthcare industry and for its industry-leading applications that help its customers grow and manage their business.
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