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CommunityWFM, a leading provider of workforce management software, has introduced an AI-driven automated forecasting solution designed to streamline contact center operations. By leveraging artificial intelligence and machine learning, this solution optimizes forecasting with minimal human involvement, enhancing efficiency and accuracy.
CommunityWFM debuts AI-driven automated forecasting solution.
Uses AI and machine learning for optimized, recurring forecasts.
Minimizes human effort with a one-time setup process.
Focuses on call volume and average handle time predictions.
Auto-generates staffing requirements for contact centers.
Future upgrades to enhance AI forecasting capabilities.
CommunityWFM’s new AI-driven forecasting solution builds on its established forecasting capabilities, available in both Enterprise and Essentials versions. The platform now uses AI to analyze historical data, generating optimized forecasts for call volume and average handle time with minimal user input. “We have moved the industry forward with our modern automation solutions in the past and are excited to stay at the forefront with this exciting new use case of AI,” said Daryl Gonos, CEO of CommunityWFM.
The solution requires only a one-time setup, after which AI and machine learning automatically retrain models, predict trends, and generate staffing requirements. For example, users can configure the system to produce recurring forecasts every other Friday, tailored to specific parameters. This automation reduces manual effort, saving contact centers time and resources while adapting to their dynamic needs.
By automating the forecasting process, CommunityWFM enables contact centers to focus on strategic operations rather than manual data analysis. The solution’s ability to quickly process historical data under an analytics lens ensures accurate, recurring forecasts that align with fluctuating demands. This efficiency supports contact centers in optimizing staffing and improving service delivery.
CommunityWFM plans to enhance its AI-driven forecasting with future add-on adjustments, further improving functionality. The company’s commitment to ongoing AI-based upgrades positions it to deliver additional solutions that simplify contact center management and enhance customer outcomes.
CommunityWFM’s AI-driven forecasting solution marks a significant advancement in workforce management technology. By automating and optimizing forecasts, it empowers contact centers to operate more efficiently, setting the stage for future AI innovations in the industry.
CommunityWFM provides an AI driven and automated approach to contact center workforce management technology. After spending over a decade combining forecasting, scheduling, intraday management, adherence monitoring, mobile capabilities, and more into a single application, the CommunityWFM solution remains unmatched in its sophistication and maturity. With two product versions, Enterprise and Essentials, CommunityWFM is delivered to customers and partners with a passion for service and world-class deployment and onboarding methodologies. Leading companies spanning many different geographies and industries rely on CommunityWFM every day as the backbone of their contact center operations.
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