Clutch today launched Clutch Guarantee, a 14-day, no-questions-asked refund guarantee from participating providers. Buyers who aren't satisfied within 14 days can cancel in writing and get 100% of eligible project fees back.
Look for the badge: Participating providers show the badge on their Clutch profile. Decide within 14 days: The window starts at the project kickoff meeting, or the contract start date or signing date if there's no kickoff. Buyers cancel in writing, and the provider must refund eligible fees within 15 business days.
Know what's covered: 100% of eligible project fees, but not out-of-scope work, third-party costs or payments under separate agreements. Dispute protection: Refund disputes not resolved in good faith go to binding arbitration through New Era ADR, resolved within 30 days, with the provider paying all fees. Clutch is not a party to the contract and does not hold or move funds.
For years, Clutch has helped buyers answer whether a provider can deliver through verified reviews showing how a provider performed for other clients. The next question of whether a provider is the right fit for the team and project only gets answered once work begins, and Clutch Guarantee lets buyers get that answer early before budget is committed and months are lost.
The new guarantee strengthens credibility signals in an increasingly complex B2B discovery environment across marketplaces and AI-driven search, helping business leaders make confident decisions about expertise they rely on. Providers who offer it put their own fees behind their work, signaling more than any pitch.
About Clutch
Clutch powers how businesses discover, evaluate and hire the right B2B service partners. Through verified reviews, structured comparisons and intelligent matching, Clutch helps business leaders make confident decisions about the expertise they rely on, wherever their search starts. As B2B discovery evolves across marketplaces and AI-driven search, Clutch delivers the credibility signals and visibility that both buyers and providers need to navigate an increasingly complex decision environment. Today, over 400,000 service providers across more than 1,900 categories trust Clutch to connect them with buyers ready to hire.
