CBTS, a leading North American technology services company, today named Mark Giles Chief Technology Officer as company brings AI, product management, and emerging technology priorities under unified technology strategy designed to move proven capabilities into client environments to help drive business outcomes.
10-year CBTS veteran brings experience across managed services, AI and product strategy to expanded role. CBTS is bringing AI, product management, and emerging technology priorities under unified technology strategy. New structure creates more direct connection between internal technology validation, client input, product development, and service delivery.
As AI becomes more central to business operations, CBTS is bringing technology decisions previously distributed across teams into more unified structure. Giles will connect teams evaluating emerging technologies with those developing and delivering client services, giving clients more direct role in determining which capabilities CBTS prioritizes.
Approach builds upon how CBTS already evaluates emerging technologies internally before applying those lessons to client environments. Bringing evaluation, product strategy, and solution architecture under same technology leader will reduce handoffs and create clearer path from experimentation to execution.
Giles has already demonstrated value of this approach through CBTS deployment of Anthropic Claude Enterprise. Under his leadership, CBTS scaled rollout from initial 250 users in March 2026 to all 2,300 employees company-wide within four months, governing AI access, spend, and every agent action through single control plane. Program paid back full investment in under three months, and deployment has already contributed roughly $2 million in closed-won revenue, with zero major security incidents attributable to AI, and incident containment running twice as fast with agentic Security Operations Center.
"Our clients are looking for more than access to new AI capabilities; they need partner who understands where those capabilities will make meaningful difference," said Kristin Russell, CEO of CBTS. "Mark has spent 10 years learning how CBTS operates from ground up. He understands where AI needs to show up for clients, not simply where it fits on roadmap, making him right leader to turn strategy into practical value."
"Technology strategy should be measured by how effectively we move right capabilities from experimentation to execution," said Giles. "My experience across CBTS has shown me emerging technology creates value when it improves environments clients manage every day. Focus will be creating clear, practical path to value, one that helps clients see real results from technology we invest in together."
About CBTS
CBTS is a leading technology services company that designs, builds, and operates resilient technology foundations for mid-market and enterprise organizations across North America. Offering expertise in AI, data, applications, platforms, and security, CBTS combines the technical depth of a large integrator with the flexibility and client focus of a specialized partner. Founded in 1994 and headquartered in Cincinnati, Ohio, CBTS and its OnX Canada division serve more than 3,000 clients. CBTS has been named CRN Tech Elite 250 for seven consecutive years and ranks #44 on the CRN Solution Provider 500.
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