Capgemini, a global leader in business and technology transformation, announced its Resonance AI Framework on July 3, 2025, designed to help organizations harness AI at scale, transforming operations and driving innovation. With 82% of organizations planning to adopt agentic AI within the next two years, the framework addresses AI readiness and fosters “human-AI chemistry” for sustainable adoption, supported by a suite of transformation offers and the RAISE generative AI and AI agents gallery.
Launch Date: July 3, 2025, in Paris.
Framework Purpose: Enables enterprise-wide AI adoption with measurable business outcomes.
Key Components: ACCESS (AI essentials), ADAPT (AI readiness), ADOPT (human-AI chemistry).
Supported by: RAISE, a generative AI and AI agents gallery, and a suite of transformation offers.
Client Impact: Example includes a pharmaceutical leader achieving 20% reduced handling time, 80% automation, and 40% cost savings in IT service desk operations.
Global Reach: Adopted across industries like manufacturing, financial services, and telecom.
The Resonance AI Framework is built on the concept of “resonance,” where AI transformation starts at an organization’s core and radiates outward, creating continuous value. It emphasizes human-AI collaboration, ensuring trust, reliability, and ethical integration. “AI is becoming the next utility – accessible everywhere, anytime, and by anyone,” said Aiman Ezzat, CEO of Capgemini. “Our approach aligns vision with execution, strategy with operations, and innovation with responsibility.”
The framework operates across three strategic dimensions:
AI Essentials (ACCESS): Combines scalable infrastructure, advanced language models, and untapped organizational data to unlock actionable intelligence.
AI Readiness (ADAPT): Prepares organizations with governance, workforce models, and ethical guardrails for responsible and scalable AI adoption.
Human-AI Chemistry (ADOPT): Designs effective human-AI interactions by defining roles, ensuring well-crafted workflows, and aligning with legal and ethical standards.
Capgemini’s framework is supported by a robust portfolio of AI transformation services, including:
Crafting AI strategy roadmaps.
Developing AI-powered products and customer experiences.
Enhancing go-to-market strategies with AI.
Optimizing business processes and IT operations with AI.
Accelerating innovation through AI-driven IT solutions.
The RAISE platform, a generative AI and AI agents gallery, continuously evolves to address new market opportunities, enabling organizations to deploy tailored AI solutions.
The framework is already driving results globally. For instance, Capgemini partnered with a global pharmaceutical leader to overhaul its IT service desk, addressing slow resolution times and high costs. By integrating agentic and generative AI, the client achieved:
20% reduction in average handling time.
Improved first-contact resolution and user satisfaction.
Up to 80% zero-touch automation.
40% reduction in operational costs.
Capgemini has bolstered its AI capabilities by upskilling over 150,000 team members on generative AI tools and establishing AI Centers of Excellence and two AI-focused labs (AI Futures and AI Robotics & Experiences). Its partnerships with 25 AI leaders, including AWS, Google Cloud, Microsoft, and Mistral AI, enhance its ability to deliver cutting-edge solutions. Recognized as a Leader and Star Performer in Everest Group’s AI and Generative AI Services PEAK Matrix® Assessment 2024, Capgemini’s expertise spans strategy, customer experience, and software engineering.
With 62% of organizations increasing generative AI investments in 2025 and 40% expecting positive ROI within one to three years, the Resonance AI Framework positions Capgemini as a leader in enterprise AI transformation. Its focus on governance, scalability, and human-AI collaboration aligns with the projected 48% growth in production-scale AI deployments in 2025. The framework is poised to become a global standard, enabling industries from manufacturing to financial services to achieve operational excellence and innovation.
Capgemini’s Resonance AI Framework offers a clear path for organizations to navigate the complexities of AI adoption, fostering trust and delivering tangible value. Learn more at Capgemini’s Resonance AI Framework.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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