CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, today announced a new partnership with PossibleNOW, the leader in enterprise contact compliance. The partnership brings the ability to embed compliance directly into automated customer interactions, helping enterprises scale automation initiatives with greater confidence and control. As AI becomes more central to how organizations engage customers, automation is accelerating across both inbound and outbound interactions, but many enterprises remain concerned about whether automation can keep pace with evolving compliance requirements.
CallMiner partners with PossibleNOW to embed compliance guardrails into automated customer interactions.
Nearly 49% of CX leaders worry that AI will expose their company to security or compliance risks.
CallMiner's platform analyzes omnichannel interactions while PossibleNOW's DNCSolution ensures regulatory compliance before interactions take place.
The partnership addresses TCPA and related regulatory requirements for automated interactions.
Compliance is embedded directly into automation, reducing operational burden and preventing violations.
Organizations can scale automation without sacrificing compliance, building long-term trust and sustainable growth.
According to CallMiner's annual CX Landscape Report, nearly half (49%) of CX and contact center leaders worry that AI will expose their company to security and/or compliance risks. As AI-driven automation expands across inbound and outbound customer engagement, organizations face growing regulatory complexity, particularly around requirements such as the Telephone Consumer Protection Act (TCPA) and related regulations. Without compliant automated interactions in place, enterprises risk regulatory fines, litigation, reputational damage, loss of customer trust and loyalty, and even the forced shutdown of outbound operations. Managing compliance for automated interactions manually is difficult to do at scale, creating gaps, delays, and unnecessary over-suppression that can limit legitimate engagement.
The CallMiner and PossibleNOW partnership addresses this gap by embedding compliance guardrails directly into automated engagements. CallMiner's intelligent CX automation platform analyzes omnichannel interactions to surface insights, improve quality and agent performance, and guide automated decision-making in real time. That intelligence also powers automated interactions through CallMiner OmniAgent, while PossibleNOW's DNCSolution helps ensure regulatory compliance before interactions take place by determining who can be contacted, when, and how. Combined, the two platforms help organizations scale automation without sacrificing compliance. Jeff Gallino, CEO and founder of CallMiner, stated, "Automation is becoming the primary way organizations engage customers, not a supporting channel. As AI takes on more customer service work, automated interactions must be governed by the same compliance standards as human ones. This partnership embeds compliance directly into automation, enabling enterprises to scale AI with confidence, move faster without increasing risk, and build customer engagement strategies designed for long-term trust and sustainable growth."
Organizations face growing regulatory complexity around TCPA and related regulations as AI-driven automation expands. By embedding PossibleNOW's compliance expertise alongside CallMiner's intelligent automation capabilities, organizations can get compliance and automation right the first time, preventing violations before they happen, reducing costly contact over-suppression, and eliminating the operational burden of managing compliance manually. Phil Trapani, AVP, Strategic Partnerships at PossibleNOW, commented, "As more organizations automate customer interactions, compliance must be built in from the start. By embedding PossibleNOW's compliance expertise alongside CallMiner's intelligent automation capabilities, organizations can get compliance and automation right the first time, preventing violations before they happen, reducing costly contact over-suppression, and eliminating the operational burden of managing compliance manually. The outcome is automated interactions that are both scalable and compliant."
The partnership enables organizations to scale automation initiatives with greater confidence and control. By ensuring that automated interactions are governed by the same compliance standards as human ones, enterprises can move faster without increasing risk and build customer engagement strategies designed for long-term trust and sustainable growth. The integration of compliance directly into automation reduces the operational burden of manual compliance management while preventing violations before they occur.
Visit CallMiner (booth #526) and PossibleNOW (booth #2105) at Customer Contact Week (CCW) Las Vegas, June 22-25, 2026, to learn more about how the partnership enables compliant, scalable automated customer interactions.
About CallMiner
CallMiner is the global leader in customer experience (CX) automation, powered by deep conversation intelligence. Leveraging AI agents and human expertise, CallMiner delivers smarter, more efficient interactions that transform CX and reduce operational costs. Advanced AI and industry-leading analytics turn every conversation into actionable intelligence, driving process optimization, performance gains, customer engagement, and enterprise-wide automation. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
About PossibleNOW
PossibleNOW is the pioneer and leader in customer contact compliance, helping organizations manage regulatory risk from federal and state regulations to international laws for over twenty-five years. Our technology, processes, and services enable relevant, trusted, and compliant customer interactions across industries, serving Fortune 500 companies and leading enterprises worldwide. With our platform DNCSolution, organizations feel confident in the face of regulatory risk from Do Not Call, TCPA, CAN-SPAM, and the Reassigned Number Database.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones, and thrive on the tech pulse.