Broadvoice | GoContact, a global leader in AI-powered customer experience technology, has announced the appointment of Molly Lozano as its new Channel Chief. With over 20 years of experience in fostering partner success across startups and global enterprises, Lozano is poised to enhance the company’s North American channel strategy. Her leadership will focus on advancing partner enablement, forging strategic alliances, and delivering scalable value through Broadvoice’s innovative contact center and unified communications solutions.
Molly Lozano appointed as Broadvoice | GoContact’s new Channel Chief.
Lozano brings over 20 years of experience in partner-driven success.
Focus on enhancing North American channel strategy and partner enablement.
Emphasis on AI-powered CCaaS and UCaaS solutions for scalable value.
Leadership rooted in trust, transparency, and meaningful relationships.
Aims to simplify engagement and improve speed-to-value for partners.
Molly Lozano steps into the role of Channel Chief with a robust background in driving partner success across various organizations. Her appointment aligns with Broadvoice’s commitment to a partner-first approach, leveraging its portfolio of omnichannel contact center as a service (CCaaS), unified communications as a service (UCaaS), and AI-driven customer experience technologies. “Broadvoice has built a reputation for being easy to work with and committed to putting partners first,” said Lozano. “I’m excited to join a team that values transparency, connection, and collaboration, and help take the channel to the next level.”
Lozano’s strategy centers on empowering partners through enhanced enablement programs and strategic alliances. She aims to simplify partner engagement while ensuring access to Broadvoice’s advanced solutions, which include AI-powered tools designed to optimize customer interactions. By fostering a consultative, outcomes-driven approach, Lozano will support partners in delivering tailored solutions that meet the demands of a dynamic customer experience landscape. Her vision emphasizes scalable value, enabling partners to achieve sustainable growth.
With a leadership philosophy grounded in trust and transparency, Lozano is committed to creating a channel experience that balances personal connection with high performance. “My vision is a channel that feels personal but performs powerfully,” she added. “I want partners to feel genuinely connected and supported, not just with tools and resources, but through meaningful relationships.” This approach will drive Broadvoice’s channel organization to deliver exceptional support and resources, ensuring partners can thrive in a competitive market.
Lozano’s appointment marks a pivotal moment for Broadvoice as it deepens its partner-first innovation. Her leadership will focus on accelerating growth by streamlining partner onboarding and improving speed-to-value. “We’re thrilled to welcome Molly as our new Channel Chief,” said Sam Ghahremanpour, President of Broadvoice. “She’s not only a proven leader with a stellar reputation in the channel, but also a natural cultural fit for Broadvoice. Her energy, integrity, and commitment to building high-performance teams will be key as we elevate our partner experience and accelerate growth together.”
Broadvoice | GoContact’s appointment of Molly Lozano as Channel Chief signals a strategic push to strengthen its partner ecosystem. By prioritizing trust, transparency, and innovative technology, Lozano’s leadership will empower partners to deliver exceptional customer experiences while driving sustainable growth in the evolving CX market.
Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms.
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