Broadvoice | GoContact, a global leader in AI-powered customer experience technology, has announced the appointment of Gurdip Jande as Chief Product Officer. With over 30 years of experience in cloud, SaaS, and AI solutions, Jande is set to drive innovation across the company’s unified communications and contact center platforms.
Gurdip Jande named Chief Product Officer at Broadvoice | GoContact.
Brings 30+ years of expertise from Mitel, Honeywell, and Nortel Networks.
Will lead global product strategy for AI-driven UCaaS and CCaaS platforms.
Previously drove AI-powered SaaS solutions at Honeywell for IoT digitalization.
Led Mitel’s UCaaS and CCaaS portfolio to rapid growth and scalability.
Aims to enhance customer experiences through innovative AI integration.
Gurdip Jande’s appointment as Chief Product Officer positions Broadvoice | GoContact to accelerate its transformation into AI-native communication systems. With a career spanning leadership roles at Mitel, Honeywell, and Nortel Networks, Jande brings deep expertise in scaling cloud and AI solutions. “Gurdip knows what it takes to lead high-performing product teams and deliver customer experiences that truly move the needle,” said Jim Murphy, CEO of Broadvoice | GoContact. “His track record in operationalizing AI to create measurable business impact makes him an invaluable addition to our leadership team and our roadmap.”
Jande’s most recent role was Chief Product Officer for Cloud Applications at Honeywell, where he spearheaded AI-powered enterprise performance management (EPM) SaaS solutions. His work accelerated industrial IoT digitalization, optimizing workflows and workforce operations for smarter enterprises. Prior to that, as Senior Vice President and Chief Product Officer at Mitel, Jande drove rapid growth in the UCaaS and CCaaS portfolio, re-architecting the platform for scalability and contributing to a successful business unit sale. His experience aligns with Broadvoice’s focus on delivering innovative, customer-centric solutions.
In his new role, Jande will oversee Broadvoice’s global product organization, focusing on strategy, innovation, and execution across its AI and communications portfolio. “Broadvoice is at an inflection point where product innovation, AI, and customer experience converge,” said Jande. “I’m excited to help shape the strategy that will drive our platforms forward, deliver meaningful results for our clients, and create long-term value for the business.” His leadership will enhance Broadvoice’s GoContact CCaaS platform, known for its omnichannel, AI-driven capabilities, and the b-hive UCaaS platform, which integrates with tools like Salesforce and Microsoft Teams to improve customer interactions.
The appointment of Gurdip Jande as Chief Product Officer marks a significant step for Broadvoice | GoContact in its mission to redefine customer experience technology. By leveraging Jande’s expertise in AI and SaaS, the company aims to deliver cutting-edge, scalable solutions that empower mid-market businesses to achieve exceptional customer outcomes.
Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms.
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