Brillio has been recognized as a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report Europe 2026 for ServiceNow Consulting and Implementation Services. The recognition highlights Brillio’s BFSI expertise, agentic AI capabilities, and PULSE methodology delivering TCO reduction and compliance excellence.
Quick Intel
Brillio, The Enterprise AI Accelerator, today announced it has been recognized as a Rising Star in the ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report — Europe 2026, in the ServiceNow Consulting and Implementation Services (Professional Services) quadrant.
ISG highlighted several key strengths that set Brillio apart in the competitive European ServiceNow landscape. The analyst firm particularly noted Brillio’s ability to combine deep domain expertise with innovative solutions tailored for European enterprises.
BFSI Domain Expertise and First-in-Region Innovation Brillio designed Europe’s first ServiceNow Financial Crime deployment for one of the U.K.’s largest general insurers. The company also developed a service management strategy for one of Europe’s major stock exchanges, consolidating five entities while automating regulatory submission controls.
AI-First Delivery Approach Brillio is aggressively investing in agentic AI through its Agentic Data and Application Management (ADAM) platform. This enables the company to scale its ServiceNow practice with partner co-developed agentic workflows that convert transformation programs into measurable business outcomes.
Proprietary PULSE Methodology Brillio’s PULSE framework moves engagements beyond technical execution to strategic advisory. It takes customers from chaos to control by assessing maturity and defining pathways for future-state execution, delivering TCO reductions of over £1 million for major European clients.
Award-Winning CX and Business Change Focus Brillio’s human-centric transformation approach integrates IT with organizational change management. This approach was externally validated through its 2025 itSMF UK Customer Experience Award.
Expanded ServiceNow Portfolio Over the past 12 months, Brillio has grown its capabilities to include full-stack advisory, implementation, and managed services. The portfolio now features industry-specific solutions such as Operational Resilience, Business Workflows, Sales Order Management and CPQ.
"Being recognized as a Rising Star by ISG in the European ServiceNow ecosystem is a validation of our team's focused execution and the trust our clients place in us. As European enterprises pivot to AI-governed, upgrade-safe operations, we are uniquely positioned to deliver governed agentic workflows grounded in deep industry expertise — particularly across BFSI, where compliance and innovation must coexist." — Vivek Puri, Managing Director - CX & Enterprise Transformation, Brillio.
The ISG Provider Lens ServiceNow Ecosystem Partners Quadrant Report — Europe 2026 evaluated providers across three quadrants, assessing 40 companies with 37 qualifying for the Consulting and Implementation quadrant. Out of these, 15 were recognized as Leaders and two as Rising Stars.
Brillio continues to strengthen its position as a trusted ServiceNow partner by delivering governed, AI-powered solutions that address both compliance demands and innovation needs of European enterprises, especially in the highly regulated BFSI sector.
About Brillio:
Brillio is The Enterprise AI Accelerator helping Fortune 1000 companies move from AI ambition to scaled impact, faster. Powered by our AI accelerator platform – Agentic Data and Application Management (ADAM), Brillio is one of the fastest-growing digital technology service providers, delivering transformation across five core workstreams: business-led transformation, customer experience transformation, AI and data engineering, digital engineering, and infrastructure engineering. With 14 delivery locations across North America, Europe, and Asia and a team of over 6,000 customer-obsessed professionals, Brillio combines deep industry expertise, modern engineering, and accelerators to deliver measurable outcomes. Headquartered in Dallas, Texas, Brillio serves clients globally with a commitment to speed, scale, and measurable impact.
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