BluIP has announced an expanded go-to-market partnership with NiCE to deliver an integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solution. The collaboration combines BluIP’s Cloud PBX platform with NiCE’s CX AI platform, CXone, enabling enterprises to modernize legacy telephony systems while extending AI-driven analytics, operational visibility, and compliance capabilities across the organization.
The partnership is designed to help enterprises unify communication systems, improve customer interactions, and extend contact center intelligence into broader business operations.
Quick Intel
The expanded partnership integrates BluIP’s carrier-grade UCaaS platform with NiCE CXone’s AI-powered contact center ecosystem, allowing organizations to unify communications infrastructure while improving enterprise-wide visibility and operational intelligence.
According to the companies, the integration provides existing NiCE CXone customers with a migration path away from legacy on-premise telephony systems toward a cloud-native communications environment.
"Guests, customers and patients interact with your entire organization — not just your contact center," said Armen Martirosyan, CEO at BluIP. "By integrating our UCaaS solutions and NiCE CXone CCaaS at the carrier level, we enable enterprises to apply the same AI-driven oversight, compliance, and insight across every call."
The integrated solution enables AI-generated call summaries and analytics to move across departments and communication environments in real time.
When customer interactions transfer from a contact center to another department, employees can review AI-generated summaries before answering the call. BluIP stated that mobile and desk phone users receive these summaries as whisper announcements, helping reduce repetitive conversations and improve operational efficiency.
The partnership also extends centralized call recording and analytics capabilities across back-office teams, clinical staff, administrative departments, and distributed enterprise locations.
Many enterprises have invested heavily in optimizing customer experience within contact centers while continuing to operate disconnected enterprise phone systems lacking analytics visibility and compliance oversight.
BluIP and NiCE stated that the integration addresses this gap by extending CXone intelligence beyond traditional contact center boundaries into organization-wide communications ecosystems.
"At NiCE, we help organizations orchestrate smarter, more connected experiences with NiCE CXone at the core," said Dan Belanger, President, NiCE Americas. "By integrating CXone's AI-driven analytics and automation with BluIP's carrier-grade UCaaS solutions, we're extending intelligence beyond the contact center and across the enterprise — enabling seamless interactions, stronger compliance, and measurable business outcomes."
The partnership also provides organizations operating legacy telephony infrastructure with a structured migration path toward cloud-based communications systems designed for scalability, resilience, and operational continuity.
BluIP noted that enterprises continue facing rising maintenance costs, hardware refresh cycles, and reliability concerns associated with aging on-premise systems. The integrated UCaaS and CCaaS offering is positioned as a strategic modernization framework that combines cloud communications with AI-powered operational intelligence.
For existing NiCE CXone customers, the solution aims to extend the value of current investments while delivering improved compliance visibility, centralized analytics, and enterprise-wide communications integration.
About BluIP
BluIP is a leading provider of AI-powered cloud communications for hospitality, healthcare, and distributed enterprises. Since 2011, BluIP has replaced fragmented, connectivity-only systems with an intelligent platform combining carrier-grade voice, multi-channel engagement, and conversational AI. Organizations reduce missed revenue, streamline administrative workload, and resolve guest, customer and patient needs faster. Backed by secure, redundant infrastructure and strategic partnerships, BluIP delivers resilient, scalable solutions that drive revenue, efficiency, and loyalty. BluIP is a DEVone Technology Partner and a NiCE Authorized Reseller.
About NiCE
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, and delivering proven measurable outcomes.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.