Bloomreach, the AI company for personalization, today announced new enhancements to its Loomi conversational agent, an AI shopping assistant that turns complex searches into guided shopping conversations. With an advanced new conversational engine and the ability to connect with third-party tools, the conversational agent now drives even more powerful experiences across the customer journey, remembering shopper preferences, reasoning through complex requests, fetching real customer reviews, and seamlessly guiding every individual from their first search straight to checkout.
Bloomreach enhances Loomi conversational agent with Conversational Insights Dashboard for brands.
Advanced conversational engine delivers human-like responses with multi-step reasoning and complex query handling.
Third-party integrations connect with customer service tools, checkout providers, and review channels.
Insights Dashboard reveals trending themes, catalog gaps, and overall performance analytics.
The agent remembers shopper preferences and fetches real customer reviews.
Loomi powers personalization for 1,400+ global brands.
With its new enhancements, the conversational agent is also taking on a critical new role as a feedback loop between brands and customers. Insights from the conversational agent will now be surfaced in a self-serve analytics dashboard for brands, allowing them to understand trending themes and questions, catalog gaps, and overall performance. These insights can help inform smarter ecommerce strategies, helping businesses identify where product descriptions or site navigation can be changed to better address how customers shop.
The conversational agent features an all-new agentic architecture that delivers human-like responses, multi-step reasoning, complex query handling, and more — all governed by a brand's existing merchandising rules and tone of voice. This ensures that conversations remain consistent with brand identity while providing intelligent, context-aware shopping assistance.
The new capabilities create end-to-end connectivity by integrating with third-party customer service tools, checkout providers, and review channels, offering shoppers a continuous, brand-controlled experience. This connected ecosystem ensures that shoppers receive seamless service from initial search through to checkout, with the conversational agent maintaining context and personalization throughout the journey.
Anirban Bardalaye, Chief Product Officer at Bloomreach, commented: "The brands winning today aren't the ones with the most agents, they're the ones with agents that actually understand their customers. With these enhancements to Loomi conversational agent, we're giving brands the tools to turn every shopper interaction into something meaningful — a better answer, a smarter recommendation, a completed purchase, and a stronger relationship."
Together, these new capabilities deliver best-in-class conversations powered by an agentic engine that understands a brand's merchandising rules, turns every conversation into actionable intelligence, and connects conversations to checkout, service, reviews, and more. The Conversational Insights Dashboard allows businesses to understand trending themes and questions, catalog gaps, and overall performance, in addition to analyzing transcripts with AI-powered Q&A.
About Bloomreach
Bloomreach personalizes the customer experience through Loomi, its agentic personalization platform. With apps spanning email, web, ads, search, and more — and agents spanning marketing and conversational shopping — Loomi brings real-time personalization to life at every customer touchpoint. From retail to financial services, hospitality to gaming, Loomi powers personalization for 1,400+ global brands, including American Eagle, Sonepar, and Pandora.
