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BigPanda, the agentic IT operations platform for enterprise IT, has announced a new partnership with ServiceNow as an elite Build Partner, the highest level of partnership in the ServiceNow Partner Ecosystem.
The new certified ServiceNow application from BigPanda consolidates thousands of alerts into a single actionable incident and prevents duplicate and redundant tickets before they are created. Incidents are automatically created in ServiceNow IT Service Management (ITSM) and enriched with critical context, including topology, probable root cause, and data available natively in ServiceNow Discovery and Configuration Management Database (CMDB).
Enterprise IT teams often face challenges from alert noise, slow triage, and fragmented context across tools. The BigPanda-ServiceNow integration addresses these issues by delivering consolidated, high-quality incidents that improve signal quality and streamline workflows.
Across customers, enterprises using BigPanda and ServiceNow together have reported up to 99% reduction in alert noise, more than 50% fewer incident tickets, and 30–50% faster mean time to resolution (MTTR). These improvements deliver significant operational savings and enhanced service reliability.
Ben Narramore, Director Global Operations and Service Management at Sony Interactive Entertainment, shared: “As we use ServiceNow on a daily basis for incident, problem, and change management. Integrating BigPanda’s incident and change capabilities into ServiceNow has reduced manual ticket creation and improved correlation between Incidents and Change. Overall, the integration has been highly effective.”
BigPanda integrates directly with existing ITSM investments and works within current monitoring infrastructures. This approach allows enterprises to realize value quickly while improving signal quality and streamlining incident workflows, regardless of their ITOM maturity level.
“Enterprises have made ServiceNow the system of record for IT operations, but many still struggle to operationalize the massive volume of signals flowing into it,” said Tom Melzl, Chief Revenue Officer at BigPanda. “This partnership is about helping customers get more from the ServiceNow investments. Whether an organization is early in its ITOM journey or operating a mature NOC, they can start seeing improvements in MTTR within weeks without needing to re-architect their existing environment.”
"Successful partnerships are built on a shared vision and a joint commitment to solving real business challenges," said Alix Douglas, Group Vice President, Partner Solutions at ServiceNow. "BigPanda's certified application for ServiceNow gives customers powerful new ways to cut through alert noise, accelerate incident resolution, and get more value from their ServiceNow investments. This collaboration is only the beginning of empowering IT organizations to operate faster and more reliably in today's dynamic business environment."
The BigPanda certified application is now available on the ServiceNow Store, enabling enterprises to enhance their ServiceNow environment with advanced event intelligence and incident automation.
About BigPanda
BigPanda delivers agentic automation for ITOps. We enable enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
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