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Bandwidth, a global cloud communications company, has announced that its platform now supports OpenAI's Realtime API. This new integration allows enterprises to easily deploy conversational AI voice agents, powered by OpenAI's GPT language models, directly on Bandwidth's edge infrastructure. This development is part of Bandwidth's "Bring Your Own AI" approach, giving businesses more flexibility in how they integrate AI into their communication stacks.
Bandwidth now supports OpenAI’s Realtime API, integrating voice calling with SIP.
The new feature allows enterprises to deploy conversational AI voice agents using GPT models.
This is a part of Bandwidth's flexible strategy to let companies choose their preferred AI tools.
The platform offers multiple integration pathways, including pre-built and standards-based options.
It leverages Bandwidth's owned-and-operated network for low latency and high fidelity.
This integration is aimed at improving mission-critical voice calls with natural, human-like conversations.
Bandwidth's new integration with OpenAI's Realtime API is a significant step in its mission to become a leader in AI orchestration for the global enterprise. By supporting the latest API, which integrates voice calling directly, Bandwidth enables enterprises to use advanced AI voice agents for more natural and efficient conversations. This adds to the company's existing offerings, which include pre-built integrations with platforms like Google Dialogflow and Cognigy, and support for other third-party applications. This open and flexible approach gives enterprise IT teams the freedom to choose the best-in-class AI tools for their specific needs, all while leveraging Bandwidth's reliable, owned-and-operated network.
"Enterprises can now deploy AI voice agents powered by the technology behind ChatGPT, with the reliability and global scale of our Communications Cloud," said John Bell, Bandwidth's Chief Product Officer. "By offering many different options to integrate conversational AI, Bandwidth is becoming the AI orchestration leader for the global enterprise."
The combination of advanced AI capabilities with Bandwidth’s robust communications cloud provides a unique advantage, ensuring high-fidelity, low-latency, and intelligently routed calls, which are essential for mission-critical voice applications.
Bandwidth is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9–as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health. As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience. Our award-winning support teams help businesses around the world transform their communications every day.
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