Aurora Mobile Limited, a leading global provider of customer engagement and marketing technology services, today announced that its enterprise-grade AI agent platform, GPTBots.ai, has entered into a partnership with AI Storm Co., Ltd., a listed Japanese enterprise IT services company, to begin deploying and validating a Human-Led AI initiative within the live operations of Nihon Telesystem, Inc.
AI Storm Co., Ltd. is a Japanese enterprise IT services company specializing in enterprise IT services, spanning JD Edwards / ERP consulting and HR services. Its wholly owned subsidiary, NTS, has operated contact centers for more than 38 years. Like many contact centers in Japan, NTS faces structural challenge: veteran agents' judgment and resolution paths live in individuals and are hard to replicate at scale, while industry-wide labor shortage keeps pressure on service consistency.
Turning 38 Years of Contact Center Experience into Reusable AI at its core, NTS's challenge is knowledge transfer. GPTBots.ai captures that experience as knowledge and makes it available in daily operations through one loop spanning three stages: training AI role-play, live calls AI surfaces relevant business information, and post-call review AI automatically summarizes calls and extracts key information.
"The greatest challenge a contact center faces is passing the experience of veteran agents on to everyone on the front line. Through this project, we want to embed that experience into our daily operations and raise the consistency of our response and service quality." said Makoto Nishihama, Director of Nihon Telesystem, Inc.
"Japan's service industry faces a structural labor shortage, and contact centers are on its front line. In that market, 'human-led' is exactly the adoption approach enterprises value most. Our goal is not to replace people with AI — it is to help frontline staff grow with AI. By combining GPTBots.ai's platform, AI Storm's local business base, and NTS's 38 years of operational experience, we want to help Japanese enterprises move AI from validation to production with confidence," said Chris Lo, Founder and CEO of GPTBots.ai.
Going forward, GPTBots.ai will continue to work with AI Storm and NTS to validate AI across contact center training, real-time response, call analytics, and quality management — contact center intelligence that keeps people at the core and AI as the backbone.
About AI Storm Co., Ltd. (Tokyo Stock Exchange: 3719)
AI storm Co., Ltd. is a publicly listed Japanese company specializing in enterprise IT services, including JD Edwards / ERP consulting and HR services. Its wholly owned subsidiary, Nihon Telesystem, Inc. (NTS), has operated contact centers for more than 38 years, building deep frontline expertise in customer service.
About GPTBots.ai
GPTBots.ai is an enterprise-grade AI agent platform under Aurora Mobile (NASDAQ: JG), offering no-code/low-code AI agent development, deployment, and management for enterprise clients. Through multi-model LLM integration and intelligent workflow automation, GPTBots.ai empowers organizations to enhance customer service, optimize knowledge management, and automate business processes, driving digital innovation and transformation worldwide.
GPTBots.ai's global customers include Axios Management, GP Batteries, Ruko and many more.
About Aurora Mobile Limited
Founded in 2011, Aurora Mobile is a leading provider of customer engagement and marketing technology services. The Company is dedicated to empowering global enterprises with stable, efficient, and intelligent customer interaction solutions. Leveraging its first-mover advantage in mobile messaging, Aurora Mobile has evolved into a comprehensive platform that integrates Omnichannel Engagement, AI-Driven Marketing, Advanced AI Customer Support, and Frictionless Identity Security. Through its flagship brand EngageLab and its robust AI infrastructure GPTBots.ai, the Company helps businesses achieve seamless customer reach, automate complex marketing journeys, and optimize service efficiency with AI agents, accelerating digital transformation for clients worldwide.
