At the ServiceNow Knowledge 2026 conference, Atera, the pioneer of Autonomous IT, announced a historic performance mandate: the Atera Autonomy Guarantee. In a move to separate AI utility from hype, Atera is now guaranteeing that its autonomous IT agent, Robin, will independently resolve 50% of an enterprise's Tier 1 and complex Tier 2 tickets within the first 90 days of onboarding—or the company will waive all fees.
The Guarantee: 50% resolution of Tier 1 and Tier 2 incidents within 90 days, or no fees are charged.
72-Hour POC: Atera guarantees a proof of concept where Robin goes live and resolves its first set of real tickets in just three days.
Autonomous vs. Copilot: Unlike traditional AI "copilots" that require human oversight, Robin identifies, troubleshoots, and resolves issues end-to-end without technician intervention.
Peak Performance: While the guarantee is set at 50% for early success, Robin is capable of resolving up to 92% of technical issues autonomously over time.
Industry Recognition: This follows Atera’s recent recognition as a Visionary in the Gartner® Magic Quadrant™ for Endpoint Management Tools.
The "Atera Autonomy Guarantee" represents a fundamental shift in the enterprise software market. Traditionally, organizations have been asked to invest in the "potential" of AI with no certainty of outcome. By attaching a financial penalty to performance, Atera is moving the industry toward an outcome-based pricing model.
"For too long, the tech industry has asked technology leaders to take a leap of faith," said Gil Pekelman, Co-founder and CEO of Atera. "We are the first company in the world to stand behind our AI resolving technical incidents with this level of conviction."
The guarantee is built on a structured, high-speed onboarding process designed for rapid ROI:
Days 1–3: Robin is deployed in the environment and achieves its first autonomous resolution.
Month 1: Focus on high-volume Tier 1 tasks like password resets and software deployment.
Months 2–3: Scaling to complex Tier 2 issues including system troubleshooting and remediation at the endpoint.
Continuous Governance: Robin detects root causes, executes fixes, and verifies resolution silently, keeping employees in their workflow without the need for manual ticketing.
Atera’s broader mission, highlighted in its "Let People Work" campaign, is to eliminate IT friction as a barrier to productivity. By automating the majority of the ticket backlog, IT teams are freed from reactive "firefighting" and can pivot toward high-value strategic initiatives that drive business growth.
Tal Dagan, CPO of Atera, noted: "We are challenging the industry to stop talking about what AI could do and start showing what it is doing for the bottom line."
About Atera
Atera is the leader in Autonomous IT, serving over 13,000 customers in 120+ countries. Its platform is the only one designed to resolve technical incidents from detection to closure without human intervention. By turning IT into an invisible, self-healing utility, Atera helps modern enterprises scale operations and eliminate the "hidden cost" of IT friction.
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