Asymbl, a leader in workforce orchestration, has announced a significant multi-year agreement with MuleSoft, further expanding its long-standing strategic partnership with Salesforce. The agreement establishes MuleSoft Agent Fabric as the core foundation for Asymbl’s hybrid workforce operations. By centralizing orchestration, governance, and observability, Asymbl is scaling a blended workforce that is already driving a 56x ROI for the business in 2026. This infrastructure provides unified Model Context Protocol (MCP) governance and agent-to-agent (A2A) orchestration, while MuleSoft’s Flex Gateway ensures high-performance redundancy across multiple inference providers.
Workforce Composition: Asymbl’s hybrid workforce is 58% digital and 42% human.
Operational Scale: Digital workers are deployed across 13 business functions, including engineering, sales, and people operations.
Financial Impact: Projected $13 million in productivity impact for 2026, up from $5 million in 2025.
Efficiency Gains: Over 134,000 human hours redirected in 2025; currently achieving a 56x ROI.
Governance Foundation: Uses MuleSoft Agent Fabric to manage "agent sprawl" and enforce security controls.
Customer Zero Strategy: Asymbl proves these orchestration models internally before deploying them for customers.
As organizations move beyond simple AI pilots, managing the "agentic control plane" becomes a critical operational requirement. Asymbl’s hybrid workforce requires a sophisticated level of orchestration to prevent context and tool sprawl. MuleSoft Agent Fabric addresses these constraints by allowing Asymbl to register every digital worker centrally, route tasks across various vendor agents, and maintain real-time visibility into production performance.
"Sustainable growth of a digital workforce depends on the ability to orchestrate, govern, and observe every agent in production," said Shivanath Devinarayanan, Chief Digital Labor and Technology Officer at Asymbl. "MuleSoft Agent Fabric delivers that capability across multi-vendor agents, tools, and models in a single control plane."
Asymbl operates as "Customer Zero," refining its Design, Onboard, Coach methodology on its own business before offering it to clients. This internal expertise informs Asymbl’s three core consulting practices:
Digital Labor Advisory: Designing and coaching digital workers for scale.
Salesforce Consulting: Implementing the technical foundations for orchestration.
Managed Services: Providing ongoing optimization of the digital labor fleet.
Standardizing on MuleSoft Agent Fabric allows Asymbl to deploy digital workers directly into customer environments while ensuring the customer's IT and security teams retain full governance. This is particularly vital for regulated industries that require strict control over third-party agent permissions and data flows.
The impact of this orchestration is measured through new performance metrics, such as Revenue per Employee and Profit per Worker. By combining visionary digital labor strategies with Salesforce’s robust governance tools, Asymbl is moving from vertical optimization to holistic workforce design.
"Asymbl isn't just driving massive ROI for their own business, they are building a masterclass blueprint for how our mutual customers can safely deploy, manage, and optimize AI agents in the real world," said Andrew Comstock, SVP & GM at Salesforce.
The expanded partnership builds on Asymbl’s multi-year Salesforce collaboration announced in early 2026, reinforcing the company's position at the forefront of the AI-enabled workforce transformation.
ABOUT ASYMBL
Asymbl is the workforce orchestration company bringing together workforce applications to hire human workers, digital labor strategy to onboard digital workers, and platform expertise to bring it all together. Asymbl helps businesses attract, design, manage, and scale hybrid workforces that drive more meaningful business impact, faster.
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