Aspect announces Aspect Forward Deployed Engineers, a new service for select enterprise customers that brings Aspect engineers directly alongside their teams to design and build custom capabilities — including Aspect Intelligence-powered solutions — for operational problems standard configuration cannot solve. FDE launches as part of the Q3 2026 release for Aspect Cloud Workforce.
Aspect's new FDE embeds engineers inside enterprise teams to build custom AI-powered fixes for their operations challenges, part of a Q3 release also advancing forecasting, planning, and scheduling. Workforce operations at enterprise scale have grown more complex faster than the tools built to run them, with volumes shifting intraday and data sitting across several systems.
Each engagement pairs Aspect engineers with a customer's operations and IT teams to identify where that manual effort is most concentrated, then build a capability that removes it. The highest-value work is often where Aspect Intelligence can take over judgment that teams still apply by hand. Every engagement is scoped to deliver a working capability rather than an assessment, built on the Aspect platform and designed around the way that customer's operation actually runs.
"Our largest customers rarely come to us with configuration questions. They come to us with operational problems," said Subra Mani, Interim VP of Engineering at Aspect. "With FDE, our engineers work directly with customers' operations teams to understand the problem, design the solution together, and build it. Increasingly, that means applying Aspect Intelligence to decisions that are still being made manually today. The result isn't just a recommendation or a blueprint. It's a working solution built for the customer's environment."
The Q3 release also delivers practical improvements across forecasting, planning, and self-service scheduling in Aspect Cloud Workforce. Available now: Aspect Workforce: Workload Forecast automatically generates 10-week volume and AHT forecasts using latest actuals and Aspect Intelligence. Aspect Connectors: Cinareo flows forecast data directly into Cinareo for network and location-level planning. Segment Packages for Agent Schedule Editor allows employees to apply reusable shift bundles in a single action. Supervisor Team Requests provides centralized view to search, filter, and approve schedule change requests.
Together, these capabilities cut manual maintenance out of forecasting, connect planning workflows to live workforce data, and remove repetitive steps from everyday scheduling.
Aspect also shared Q4 2026 plans: Aspect Intelligence automating Voluntary Time Off and Overtime using real-time conditions, MCP Server Roadmap for connecting AI assistants to WFM data through Model Context Protocol on read-only governed basis, and Multi-Region Disaster Recovery delivering 99.999% availability with automatic cross-region failover.
Availability: FDE engagements available now for enterprise customers. Workload Forecasts, Cinareo integration, Segment Packages, and Supervisor View My Team Requests available now in U.S., U.K., Europe, and Canada. Intraday VTO/OT Automation and Multi-Region Disaster Recovery planned for Q4 2026.
About Aspect
Aspect is a proven leader in Workforce Management, helping the world's largest organizations unlock the full potential of their workforce. Backed by over 50 years of innovation, Aspect delivers enterprise-grade solutions that combine forecasting, scheduling, performance management, and employee engagement into one intelligent platform. Powered by Aspect Intelligence, the platform transforms workforce data into predictive, actionable insights - enabling faster decisions, stronger teams, and better business outcomes. Trusted by global leaders in financial services, telecommunications, airlines, retail, and more, Aspect helps enterprises adapt in real-time, control costs, and deliver exceptional service at scale.
