AskNicely, AI-powered customer experience platform based in US, and JAVLN, insurance broking software company behind JAVLN Officetech, today announced formal partnership to help insurance brokerages around world deliver more consistent responsive client experience.
Number of brokerages already use two side by side: JAVLN Officetech to keep client documents, correspondence, tasks and workflow in one place inside Microsoft 365 and AskNicely to capture real-time client feedback at key policy and claims touchpoints, flag at-risk clients early, and coach frontline teams on behaviors that drive retention and referrals. Partnership formalizes relationship with two companies working toward closer product integration over time.
AskNicely and JAVLN have been solving same problem from two different angles for while. JAVLN runs business, AskNicely helps brokers hear their clients. Formalizing partnership and working toward tighter integration between two platforms means less manual work and much clearer signal on which clients need attention.
Clients stay when they feel looked after well before renewal comes round. JAVLN Officetech gives brokers every client's history in one place summarized in about minute and AskNicely shows how client is feeling right now. Together they give brokers full picture and head start on conversations that keep clients.
ICIB Brokerweb Insurance & Risk Advisory is AskNicely customer. National Operations Manager Peter Holder uses AskNicely to get ahead of renewal risk giving managers real-time signal to reach out to clients before they decide to leave.
Helping get ahead of retention numbers by enabling managers to proactively engage and reach out to clients for meaningful discussions before they decide to leave. Created stronger connection with clients and improved overall satisfaction.
Catch issues before renewal, not after - Real-time alerts flag at-risk clients while there's still time for manager to step in instead of finding out when client already shopping competitors. Consistent service at any size - From single office to multi-branch group, teams get shared standard for what good service looks like with coaching built into daily workflow. Turning happy clients into new business - Automated review requests and referral generation turn satisfied customers into 5-star reviews and warm referrals without extra manual work. Visibility for brokers, not just head office - Leaders see service quality and client sentiment before it becomes churn problem not after.
About AskNicely
AskNicely is an AI-powered customer experience platform built for multi-location service businesses. We help businesses capture real-time customer sentiment and proactively turn that into actions that grow reputation and attract and retain customers. AskNicely is easy to use and trusted by more than 1,000 services brands globally, across a wide range of industries. Customers of AskNicely grow their business by improving brand reputation, receiving more positive reviews, reducing churn and gaining more referrals.
About JAVLN
JAVLN is a cloud-based software company that helps insurance brokers, agencies and underwriters work smarter. Its broking software, JAVLN Officetech, brings documents, correspondence, tasks and workflow together in one place, with document intelligence that turns years of client history into clear, usable insight. The result is time back for what clients value most: advice and relationships. Founded in 2011, JAVLN is trusted by thousands of insurance professionals across Australia, New Zealand and the Pacific Islands, as well as serving global customers.
