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Aptean has introduced Aptean Intelligence as a Service, a white-glove AI offering built on AppCentral 2.0 that delivers custom, industry-specific AI agents to help manufacturers and distributors move from AI experimentation to measurable operational improvements in efficiency, decision-making, and risk reduction.
Aptean, a global leader in AI-powered, industry-specific enterprise software for manufacturers and distributors, has launched Aptean Intelligence as a Service. This new offering addresses the common challenge of organizations remaining stuck in AI pilot phases by providing purpose-built, ready-to-deploy AI agents that integrate seamlessly into daily operations.
The service leverages AppCentral 2.0, Aptean’s vertically focused AI platform, to deliver a structured, low-risk path to AI adoption. By focusing on high-impact use cases aligned with specific business processes and constraints, it enables teams to eliminate inefficiencies, minimize downtime, and enhance decision accuracy through safe, governed AI solutions.
Aptean Intelligence as a Service stands out with its collaborative, expert-led approach rather than delivering generic tools for self-implementation. Aptean specialists work directly with customers throughout the process:
“As AI reshapes industries, many organizations find themselves stuck in the experimentation phase, unsure where to start or how to scale”, said Sean Nappo, Executive Vice President, Americas at Aptean. “Aptean Intelligence as a Service gives them a practical, guided path forward. We don’t hand over abstract tools; we build custom agents that work alongside their employees to deliver operational impact. With our partnership approach, Aptean handles the complexity so businesses can adopt AI quickly, confidently, and cost-effectively.”
Early customers running mission-critical operations are already experiencing tangible benefits from Aptean Intelligence as a Service.
Crew2, leveraging its long-standing foundation with Aptean solutions, is deploying customized AI agents beginning with lead management and expanding to self-scheduling capabilities.
“Over the past decade, Crew2 built a strong operational foundation on Aptean's solutions. Our move to the cloud was a pivotal step, allowing us to apply AI in a practical, responsible way. Through Aptean’s AIaaS (Aptean Intelligence as a Service) programme, we are deploying customised AI agents, starting with lead management and expanding into self-scheduling that will help our teams make faster decisions, gain better visibility, and execute consistently at scale. This marks an exciting new phase in how we run our business,” said Erik Larson, Senior Vice President of Systems and Operations, Crew2.
Toufayan Bakeries has tested an AI traceability agent with impressive efficiency gains.
“We started testing with our Aptean AI traceability agent. Pretty powerful. What used to take our 8-person traceability team 4 hours can now be done with a single person in under an hour. Time will probably be reduced even further once testing is done and the process is solidified,” said Robert Piergiovanni, ERP Implementation Manager, Toufayan Bakeries.
These examples demonstrate how industry-trained AI agents can deliver rapid, measurable improvements in real-world manufacturing and distribution settings.
Aptean Intelligence as a Service positions businesses to confidently scale AI initiatives with reduced risk and accelerated time-to-value.
About Aptean
Aptean is a global provider of industry-specific software that helps manufacturers and distributors effectively run and grow their businesses. Aptean’s solutions and services help businesses of all sizes to be Ready for What’s Next, Now®. Aptean is headquartered in Alpharetta, Georgia and has offices in North America, Europe and Asia Pacific.
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