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Aisera, a leading provider of agentic AI for the enterprise, has been named a Leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment. This recognition highlights Aisera's strengths in product capabilities, customer adoption, innovation strategy, deployment flexibility, and breadth of use case support, positioning it as a key player in the evolving enterprise AI landscape.
Aisera named Leader in IDC MarketScape for Conversational AI Platforms 2025.
Balances universal and domain-specific AI for enterprise workflows.
Strong customer partnership model with low-code tools and responsive support.
Introduces A2A, MCP, and AGNTCY for multi-agent interoperability.
Achieves 75% auto-resolution rates and 63% operational cost reductions.
Recognized for second consecutive year by IDC in conversational AI.
Enterprise AI has progressed from Conversational AI to Generative AI and now Agentic AI, with conversational interfaces remaining central to human-centered functions like employee and customer experiences. As per the IDC MarketScape, technology leaders must navigate this shifting landscape to identify critical use cases and features that reduce IT costs while preparing for broader AI adoption.
IDC identified two primary strengths for Aisera: its balance of universal and domain-specific AI, enabling the creation of a "universal bot" that orchestrates workflows across multiple AI agents, and its customer partnership model, which facilitates multisystem integration and customization through off-the-shelf solutions and low-code tools. Aisera's R&D aligns closely with business needs, fostering responsive innovation.
“Aisera’s position as a leader in Conversational AI by IDC for the second consecutive year is the validation of our dual commitment to innovation and customer success - blending universal AI capabilities with deep domain expertise, and pairing cutting-edge technology with a white-glove partnership model,” said Abhi Maheshwari, CEO of Aisera. “As enterprises navigate the complexities of multi-system environments and rapidly expanding agent-based orchestration, Aisera is uniquely positioned to deliver both the universal intelligence to unify disparate channels of communication and the generative AI depth to enrich enterprise taxonomies and ontologies. Our mission remains clear: to make AI a trusted, transformational force across every layer of the modern enterprise.”
Aisera's platform evolves with the introduction of A2A (agent-to-agent), MCP (Model Context Protocol), and AGNTCY, emerging open standards essential for enterprise AI interoperability, data connectivity, and privacy in multi-agent environments. These features support scalable deployment for Global 2000 enterprises.
Aisera's solutions deliver measurable results, including over 75% auto-resolution rates for issues and queries, a 78% increase in employee satisfaction, a 55% boost in productivity, and 63% year-over-year operational cost reductions.
This IDC recognition affirms Aisera's leadership in conversational AI, empowering enterprises to harness agentic AI for enhanced productivity and cost efficiency. By integrating universal capabilities with domain expertise, Aisera continues to drive transformative outcomes in the AI-powered enterprise.
Aisera enables businesses to deliver transformative work experiences, boost employee productivity, and reduce operational costs with its award-winning AI agent platform. Aisera has been recognized as a leader in the market by top industry analysts including Gartner, Forrester, and IDC in conversational, generative, and agentic AI for enterprises.
Founded in 2017, Aisera is backed by top-tier investors such as Goldman Sachs, Menlo Ventures, True Ventures, Norwest, Thoma Bravo, Cisco Ventures, and Workday Ventures. Fortune 500 enterprises, including Adobe, Workday, T-Mobile, Gilead Sciences, Amgen, and BNSF Railway, rely on Aisera’s products and solutions to deliver transformative results.
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