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Accenture has announced a significant expansion of its collaboration with Amazon Web Services (AWS) to accelerate AI-powered reinvention and cloud modernization for public service organizations. Through the Accenture AWS Business Group, the companies will develop new solutions leveraging cloud and AI services to help public sector, defense, and national security organizations reduce operating costs, optimize resources, and improve citizen services and defense capabilities.
Accenture and AWS expand collaboration for public service organizations
Focus on AI-powered reinvention and cloud modernization
Solutions target defense, national security, and social services
Aims to reduce operating costs and improve citizen services
Includes workforce transformation with generative AI
Builds on secure AWS infrastructure for sensitive operations
The expanded collaboration will concentrate on three key areas where AI and cloud technologies can drive significant transformation. For Workforce Transformation with AI, the companies are building generative AI and agentic AI solutions to automate tasks and enhance decision-making, increasing public sector productivity. In Defense and National Security Mission Readiness, solutions will leverage AWS's secure infrastructure with zero-trust architectures and edge computing for contested environments. For Social Service and Health Solutions, AI-powered case management and data analytics platforms will enable faster benefit determinations and improved service delivery while maintaining strict data privacy controls.
Leadership from both organizations emphasized the transformative potential of this collaboration for public service. "Public sector organizations are ready to reinvent using AI to operate more efficiently and better serve citizens," said Jennifer Jackson, AWS Business Group lead at Accenture. "These expanded solutions will help organizations modernize with innovative cloud and AI solutions. This is the first step in reinventing citizen services and boosting defense capabilities, while also building trust and ensuring high standards of security and compliance."
"Citizens today expect the same seamless digital experiences from government services that they enjoy from commercial platforms," said Rishi Bhaskar, director, worldwide public sector partnerships at AWS. "Through this strategic collaboration with Accenture, we're helping public service organizations deliver those experiences by enabling innovation through transformative technologies, while also helping them operate more efficiently in today's challenging landscape."
The collaboration builds on successful implementations with organizations like the Louisiana Department of Children & Family Services. Rebecca Harris, secretary of Louisiana DCFS, confirmed the value: "In collaboration with Accenture and AWS, the Louisiana DCFS is investing in secure, compliant, cloud technology that enhances case management, data sharing, and communication for citizens navigating access to critical support. These tools are helping reduce administrative burdens, boost operational efficiency, and empower staff to focus more on delivering direct services to children and families." This expanded partnership represents a significant step in bringing commercial-grade AI and cloud capabilities to the unique challenges facing public service organizations worldwide.
Accenture is a leading solutions and global professional services company that helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 779,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most AI-enabled, client-focused, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders.
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