Absorb Software, the leading global learning technology company, today released its AI in Learning Report, revealing a growing disconnect between ambition and organizational readiness as AI adoption continues to accelerate across the enterprise. Based on a survey of more than 1,700 learning professionals, the research shows that while enabling personalization at scale is the top goal for AI in L&D (25%), more than a quarter of organizations have yet to adopt AI in learning at all, and many lack the strategic foundations needed to move beyond experimentation.
25% cite personalization at scale as top AI goal, but most use cases focus on content creation (30%).
27% of organizations have not adopted AI in learning at all.
L&D teams included in AI strategy discussions only 22% of the time.
Only 28% feel confident integrating AI into workflows without quality degradation.
Only 15% feel prepared to manage ethical implications of AI in learning.
37% cite stakeholder resistance as primary barrier to AI adoption.
Personalization is the top ambition, but it's pointed in the wrong direction. One quarter of L&D teams cite personalization at scale as their primary AI goal. However, the most common use cases today are content creation (30%) and research support (21%), which improve efficiency but fall short of delivering adaptive, outcome-driven learning experiences. Fewer than 4% of respondents say improving overall business performance is their main AI objective, revealing a gap between what L&D is optimizing for and what the business actually needs.
AI adoption is becoming increasingly divided. While 46% of organizations have started using AI in learning recently and another 27% have used it for years, 27% have not tried it at all, and of those non-users, 36% say they likely never will. Organizations are splitting into a majority moving ahead and a persistent group of long-term laggards, increasing the risk of widening capability and productivity gaps.
L&D faces resistance while lacking strategic influence. Despite being central to workforce development, L&D teams are included in organizational AI strategy discussions only 22% of the time. At the same time, resistance from stakeholders is the most cited barrier to AI adoption in learning, named by 37% of respondents, creating a cycle where learning teams are expected to enable AI without the authority to shape its direction.
A readiness gap is widening between ambition and execution. While 73% of L&D professionals use AI for basic tasks like drafting and ideation, only 28% feel confident integrating it into real learning workflows without quality degradation. This gap shows that surface-level adoption is outpacing the organizational readiness needed to deliver real performance outcomes. Only 15% of learning professionals feel prepared to manage the ethical implications of AI in learning, despite AI's growing influence on skills development and performance evaluation. An additional 12% cite a lack of internal AI expertise as their primary challenge.
Cheryl Yuran, Chief Human Resources Officer at Absorb Software, stated: "AI has already helped HR and L&D move faster, but speed was never the goal. The real value is helping people build new capabilities that keep the business ahead of change, and that only happens when learning evolves to guide, coach, and adapt to how people actually work and learn."
Absorb Aura Solution
Absorb is built to close that gap, giving organizations the intelligent learning infrastructure they need to move from scattered experimentation to sustained capability and measurable business outcomes. That gap is exactly what Absorb built Absorb Aura to close. Launched in May 2026, Aura is the agentic AI engine behind Absorb's learning system, coordinating specialized AI agents that connect every learning moment to a measurable business outcome.
About Absorb Software
Absorb Software is the leading global learning technology company that drives the business forward. Trusted by more than 3,800 organizations and 37 million learners worldwide across customer, partner, and employee audiences, Absorb is the only system that connects workforce readiness to business outcomes. With Aura as its AI intelligence layer, Absorb gets smarter with every interaction, and is the learning system enterprises can rely on and the readiness system their business cannot run without.
