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RingCentral, a leader in AI-powered cloud communications, has announced the appointment of Mahmoud ElAssir to its Board of Directors, effective immediately. ElAssir, the Senior Vice President and Chief Technology Officer at UnitedHealth Group, brings over two decades of experience in building and operating AI-native, mission-critical platforms at a global scale, with expertise highly relevant to RingCentral's focus on agentic voice AI.
RingCentral appoints UnitedHealth Group CTO Mahmoud ElAssir to its Board of Directors.
ElAssir brings deep expertise in AI-native platforms, cloud infrastructure, and real-time data systems.
At UnitedHealth, he leads technology for one of the world's most complex enterprise environments.
He oversees the modernization of a customer engagement platform handling 300+ million calls annually.
His experience is seen as invaluable for RingCentral's next phase of AI-driven growth.
ElAssir previously held senior AI/cloud and network leadership roles at Google and Verizon.
ElAssir's appointment strengthens RingCentral's board with operational knowledge from building and transforming large-scale, regulated technology environments. At UnitedHealth Group, he leads over 8,000 technologists in a massive cloud migration and AI embedding initiative, while also modernizing a customer engagement platform that supports 80,000 agents. Vlad Shmunis, Founder, Chairman, & CEO of RingCentral, emphasized the strategic fit, stating, “Mahmoud is a rare leader who has built AI-enabled platforms at massive scale while operating in highly regulated, always-on environments. As RingCentral advances its agentic voice AI platform, Mahmoud’s experience in real-time systems, cloud architecture, and AI-driven transformation will be invaluable.”
ElAssir joins RingCentral at a time when AI is becoming the core of communication platform design, not just an added feature. His perspective will guide the company as it scales its AI-native communications offerings. ElAssir commented on the opportunity, saying, “We’re at an inflection point where AI is no longer an add-on, but the core of how communication platforms are designed, operated, and experienced. RingCentral is defining that future. I’m excited to join the Board and help guide the company as it scales an AI-native communications platform.”
With prior leadership roles at Google and Verizon, ElAssir's background spans telecommunications, financial services, and healthcare. This diverse experience in cloud, AI, and network transformation aligns with RingCentral's ambition to be a foundational platform for intelligent customer and employee interactions. His addition to the board signals RingCentral's commitment to deepening its technical and strategic leadership as it competes in the evolving landscape of AI-driven business communications.
About RingCentral
RingCentral is a global leader in agentic voice AI-powered cloud business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI, RingCentral’s AI receptionist, virtual assistant, and conversation intelligence capabilities span the full conversation lifecycle—before, during, and after every interaction—enabling organizations to operate with greater intelligence, speed, and impact.
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