NiCE and RingCentral, Inc. have announced a multi-year extension of their partnership, strengthening their collaboration to deliver AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Announced on August 5, 2025, this renewal builds on a decade-long relationship to transform customer and employee experiences through integrated technologies.
NiCE and RingCentral extend partnership for AI-driven CX solutions.
Focus on RingCentral Contact Center, powered by NiCE CXone Mpower.
Both firms recognized as Gartner Magic Quadrant Leaders for 10 years.
Partnership enhances go-to-market, sales, and onboarding strategies.
Over 1,000 joint customers across healthcare, retail, and finance.
Channel ecosystem to drive enterprise-grade customer engagement.
Since 2015, NiCE and RingCentral have delivered a deeply integrated UCaaS and CCaaS solution, with RingCentral Contact Center powered by NiCE CXone Mpower serving over 1,000 joint customers globally. “We’re thrilled to extend our partnership with NiCE and double down on continuing to offer NiCE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers,” said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral. The partnership focuses on go-to-market, sales, onboarding, and post-sales engagement to streamline customer interactions.
The collaboration leverages AI to enhance customer engagement and workforce efficiency. “RingCentral is a recognized leader in cloud business communications, and we’re excited to work together to take our partnership with RingCentral to the next level – one defined by the seamless convergence of AI powered customer and employee experiences,” said Scott Russell, CEO of NiCE. The integrated platform supports omnichannel communication, real-time insights, and automation, reducing wait times and improving service quality.
The partnership emphasizes revitalizing the channel partner ecosystem, with RingCentral Contact Center recognized as a leading integrated solution. “The NiCE and RingCentral partnership extension is a significant win-win,” said Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc. Both companies are Gartner Magic Quadrant Leaders—RingCentral for UCaaS and NiCE for CCaaS—for 10 consecutive years, underscoring their market leadership.
“Few other vendors in the UCaaS and CCaaS market have been able to integrate that deeply and reach a level of success seen by this partnership,” said Zeus Kerravala, Founder and Principal Analyst of ZK Research. The collaboration positions NiCE and RingCentral to lead AI-driven transformation in enterprise communications, meeting businesses’ evolving needs.
The extended NiCE and RingCentral partnership reinforces their commitment to delivering innovative, AI-driven solutions that enhance customer and employee experiences, solidifying their position as industry leaders in cloud-based communications and contact center solutions.
RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide.
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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